Distribution Operations Engineer

Your New Role...

With a focus on networking, international satellite and fibre methodology, and compression & distribution technologies, reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s global television distribution infrastructure and supporting our Live Events output. You will be a part of our Tier 1 behind‑the‑scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician.

Operations Engineers in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below.

• Monitoring all of WB Discovery’s channels
• Managing the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air.
• Responding to all affiliate enquiries and maintaining ongoing communication with customers, keeping them up‑to‑date with the progress of their tickets.
• Serving as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels.
• Outage vetting – initiating critical outage situations.
• Managing incident and planned work tickets: upholding professional ticket management from the get‑go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully managing routing to ensure resolution.
• liaising with third‑party fibre, uplink and playout providers during fault investigations.
• Providing input and issuing written reports to various factions of the Technology & Operations groups about transmission system reliability.
• Routinely checking the health of Distribution equipment.
• Proactively identifying and addressing potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies.
• Developing corporate oversight/participation in Distribution Technologies.
• Assisting with training and development of Distribution Staff Members as needed.
• Creating and updating documentation and procedures.
• Implementing, or assisting with implementation of, changes to distribution infrastructure.
• Identifying, adjusting, and helping establish new monitors and metrics needs.

• Experience in a broadcast, media, or telecommunications environment.
• In‑depth knowledge of television distribution systems, platforms, and standards.
• Working knowledge of digital baseband signals, SDI, HD‑SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP network concepts including multicast traffic.
• Knowledge of and experience with SMPTE‡ 2110.
• Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as telemetry monitoring and control systems.
• Ability to operate associated test and analysis equipment including but not limited to video waveform monitor, vector scope and transport stream analyzer.
• Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance.
• Candidate should have working knowledge of MPEG‑2/4 encoding technology, encryption/authorization technology and TVRO receive systems.
• Able to work without supervision, combining initiative with discretion.
• Computer literacy, excellent oral and written communication abilities and close attention to detail are required.
• Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission‑critical position to support the distribution reliability of WBD services.
• This position is considered an essential position. During times of inclement weather, emergencies, or when access to the workplace may be impeded, employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager.
• Able to communicate technical matters to technical and non‑technical audiences.
• Unders…