Engineering supervisor

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Supervisor delivers best-in-class engineering services, achieving 100% uptime while meeting Planned Preventative Maintenance (PPM) schedules in line with contractual obligations. This role is responsible for directing effective corrective maintenance, planning for Critical Environment and Risk Management, and driving industry-leading standards. The primary objectives focus on service delivery, quality, and performance that underpin both JLL WPM and JLL's vision for engineering excellence.

This is a key position requiring excellent teamwork, relationship management, and technical skills. You will play a pivotal role within the contract by supporting the wider team with a "one team ethos" while ensuring we deliver our contractual obligations and achieve excellence throughout the exciting journey of this innovative building.

The Supervisor's role is varied and offers the opportunity to work at the forefront of building technology innovation. This position requires developing an in-depth understanding of the BMS Tridium head-end system and Des Ops, while driving IoT solutions, building efficiency initiatives, and supporting our commitment to sustainability and wellness standards including WELL and BREEAM certifications.

Represent the hard services team and ensure successful site support for all engineering requirements

Serve as the main interface with site client teams, developing strong relationships with key clients and stakeholders

Cover for the Contract Delivery Manager when required for all technical activities

Monitor and interface with clients to carry out all user requirements and requests, ensuring Change Requests are submitted on time and correctly

Establish and agree client Service Level Agreements (SLAs), measuring compliance and performance to cover business continuity, customer satisfaction, and communication

Conduct audits in line with JLL WPM and JLL processes

Manage compliance upkeep along with site logbooks and Corrigo CAFM System

Ensure all Critical Service processes are developed with a common approach and meet client requirements or appropriate SLAs as per contractual obligations

Ensure all technical activities are carried out to meet JLL WPM health and safety and client safety requirements

Ensure Specialist Service Providers are managed effectively, including confirming worksheets are signed off, quality of work is inspected, and recommendations are swiftly processed

Monitor the Planned Preventative Maintenance (PPM) system to achieve 100% uptime

Plan, control, and monitor operations and maintenance throughout the building through reporting and audit reviews

Maintain the Asset Management Plan and monitor criticality and condition of assets

Provide benchmarking of equipment and performance

Plan and manage major building shutdowns and critical work events

Review plant and system performance, highlighting solutions and progressing

Work with smart systems to drive energy performance optimization

Support all agreed ESG outputs and sustainability initiatives

Drive building efficiency initiatives aligned with WELL and BREEAM certification standards

Develop and manage the technical team with appropriate skills to meet client requirements

Develop and maintain a service team culture focused on improving self-delivery and self-perform capabilities

Provide emergency response leadership, managing the…