Event Co-ordinator

Department: Host

Employment Type: Permanent - Full Time

Location: London Liverpool Street

Reporting To: Reception Manager

Compensation: £17.00 / hour

This role is all about creating seamless, memorable group experiences  an Event Coordinator, you’ll take ownership of the planning, organisation, and delivery of large group events. You’ll be the behind-the-scenes architect of smooth-running experiences, ensuring that every detail is accounted for, from event enquiries and bookings to flawless execution on the day. With an obsession for guest experience and an unmatched eye for detail, you’ll make sure that every group leaves impressed, delighted, and eager to return.

• Large group events run seamlessly from enquiry to execution.
• Guests feel their event was bespoke, cared for, and perfectly delivered.
• Communication between teams (kitchen, bar, games, and hosts) is smooth and proactive.
• No detail is overlooked — everything from seating arrangements to timings feels effortless.
• Event hosts feel supported with clear plans, running orders, and guest details.
• Repeat bookings and positive feedback become the norm.
• You are recognised as the backbone of Poolhouse’s event success.

With experience and development, this role could grow into:

• Duty Manager

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials