Biller – Financial Operations

Biller – Financial Operations | Finance | London Department overview

Our Finance department is a dynamic team of 30 professionals, working across three specialist areas:
Financial Control, Financial Operations, and Financial Reporting. We’re in the exciting process of building a dedicated Billing team to strengthen and enhance the centralised Financial Operations services supporting our UK offices. We pride ourselves on offering a collaborative, friendly, and supportive environment where your expertise is highly valued.

As Biller, you will deliver proactive, dedicated finance support to your assigned partners and fee-earning teams, while also assisting other billing colleagues as needed. You will take ownership of the end-to-end billing process, ensuring full compliance with firm policies on WIP management, recovery, and related financial administration.

You will use Elite 3E to produce and deliver accurate invoices in a timely manner, supporting partners and fee earners with routine billing requirements. You will serve as a key contact for Elite 3E support within your partner group, maintaining strict adherence to all Finance policies and procedures.

Proficiency in Elite 3E and experience in standard billing processes are essential for success in this role. A fundamental understanding of recovery and realisation practices is desirable.

This position plays an important role in ensuring that invoices are produced accurately and efficiently during peak periods such as month-end and quarter-end billing cycles.

As a key member of the Financial Operations team, you will report to the Billing Manager – Financial Operations.

• Maintain the accuracy and integrity of client, matter, and payer master data within Elite 3E, including tax area and site management.
• Ensure amendments to master data do not compromise exception reporting for daily, weekly, monthly, and quarterly tasks.

• Respond promptly and professionally to requests and queries received by the Billing team, consistently striving for client service excellence.
• Deliver proactive billing support to partners and fee-earning teams, reducing administrative burden by managing end-to-end billing processes.
• Assist with month-end billing processes and contribute to the development and use of control/exception reports for billing and recovery monitoring.
• Develop a detailed understanding of the firm’s complex billing arrangements for assigned partners, service lines and client business sectors.
• Escalate contentious issues to the Senior Biller or Billing Manager without delay.
• Support the Billing Manager in providing Elite 3E expertise to the firm’s PMS superuser group.

• Ensure all finance activities comply with firm policies, procedures, VAT regulations, and financial reporting requirements.
• Promote correct system usage and data integrity across all finance processes.
• Escalate compliance issues or barriers to the Billing Manager.

• Serve as the primary finance contact for assigned partners and fee earners, building strong relationships and working closely with their support teams to ensure seamless billing processes.
• Support partners and fee earners with essential guidance on time recording, WIP management, and system usage.
• Champion continuous improvement by identifying opportunities to enhance processes and actively supporting finance projects and initiatives led by management.

• Assist with routine and ad hoc reporting related to timesheets, WIP, billing and master data.
• Contribute to the ongoing enhancement of finance systems and processes to improve efficiency, data quality, and service delivery.
• Develop an understanding of how WIP treatment impacts financial reporting and KPIs.

• Proficiency in Elite 3E, with a minimum of two years’ experience in a billing role within a professional services environment.
• Experience in managing standard billing processes and resolving routine queries.
• Strong understanding of VAT, compliance requirements, and master data management…