EMarkets Support Manager

eClient Services is a key offering within the Global Markets department, specialising in eMarkets. The team are the principal point of contact for external clients and internal users of the Banks eMarkets platforms globally.

The team primarily support a range of electronic trading platforms across FX, Fixed Income and Metals.

The role is to manage all eMarket Client Services activities for FX, Fixed Income and Metals products. The role will face off to Global Markets and will collaborate with I.T. to build and maintain the Global support model. The role is based in London but will work with team members in other jurisdictions, and with other global teams.

The successful candidate will be a Subject Matter Expert (SME) for eMarkets within the Bank responsible for capturing, enabling and controlling e-channels, project management, incident management, ongoing support for internal and external stakeholders, and the production of management information.

We’re looking for the following skills and experience. If you don’t have all of these but think you could be a good fit for the role, get in touch.

• eMarkets SME: sound understanding of electronic trading architecture and configuration. Knowledge of eFX and / or eMetals landscape, technologies and market participants
• Experience operating within Client Services or a similar role facing off to clients and front office stakeholders
• Understanding of regulatory environment and impact on eMarkets
• Constantly challenging processes and thinking outside the box
• Experience with smart
  
  Trade, TT and Ffastfill platforms is preferred
• Experience with ECNs such as Bloomberg, FXAll, 360t, Integral, BidFX
• Work with Sales and Trading as SME to configure eplatforms to meet business objectives
• Understand eMarkets front to back architecture and ensure its effective operation
• Promote eMarkets products and provide training to internal and external customers
• Work alongside IT to prioritise business requirements and maintain a global support model
• Onboarding of eMarkets clients across channels
• Provide training across the portfolio to sales, traders, external and internal clients as appropriate
• Respond to audit, compliance, and regulatory requests related to eTrading platforms and activity
• Coordinate effectively with other eClient Services team members across other global locations
• Provide 1st line support to internal and external stakeholders, co-ordinating with IT and vendors
• Take ownership and accountability of customer queries and problems; run real-time management and co-ordination of system outages with IT support
• Manage investigation to resolution of client/e-trading issues

• Develop and deliver relevant, and accurate MI to management on client and platform performance

• Maintain an awareness of and comply with all Regulations, policies and procedures relevant to ICBCS
• Escalate all significant regulatory or compliance issues immediately through appropriate channels

ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counter parties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York.

We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.

Our vision statement, “Be Yourself, Succeed Together” underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity.

We’re committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.

• Financial – market-based pay based on skills and experience, discretionary annual bonus, pension…