Operations Officer

The Role

As an Operations Officer, you will work closely with the Customer, Loan & Operations Deposit Lead to deliver high-quality operational support. You’ll be responsible for maintaining accurate records and handling customer and loan operations.

• Support day-to-day operational activities across customer, loan, and deposit functions.
• Ensure accuracy and timeliness in data entry, verification, and workflow management.
• Handle queries and escalate complex issues when necessary.
• Collaborate with colleagues to maintain smooth operations and deliver excellent service.
• Contribute to process improvements and operational efficiency initiatives.
• Manage end‑to‑end mortgage servicing, including account updates, daily servicing tasks, customer instructions, and redemption processing, ensuring accuracy and compliance.
• Deliver clear, compliant customer communications, including statements, ESIS documents, and support for customers needing forbearance.

• Previous experience in banking or financial services operations.
• Strong attention to detail and problem‑solving skills.
• Ability to work effectively as part of a team.
• Adaptability and a proactive approach to challenges.

You’ll have the chance to make a real impact while experiencing our values in action:

• Innovation – Stay ahead of emerging threats and implement cutting‑edge security practices.
• Collaboration – Work closely with group cybersecurity teams and internal stakeholders.
• Excellence – Deliver robust security solutions that protect critical assets.
• Delivery – Ensure timely and effective responses to security challenges.
• Empowerment – Take ownership of security initiatives and influence best practices.