Credit Controller

We're looking for a motivated, innovative and resilient Credit Controller to join our Finance team located at our Head Office in Islington.

£40,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&C's apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Senior Creditor Controller (Income) will play a key part in the Business's income processing activity.

The working pattern for this role consist of:
Monday to Friday. Hybrid working - 2 days from Head Office (Tuesday, Wednesday or as required).

• Reduce debt by collecting payments on time and within agreed payment terms and credit limits, using email, telephone and written follow‑up.
• Ensure cash received is allocated to the correct accounts, and investigate, analyse and follow up on any underpayments or over payments with the relevant team.
• Regularly reconcile accounts to ensure payments have been allocated correctly.
• Build and maintain effective relationships with key customers and internal stakeholders.
• Arrange and attend internal and external liaison meetings as needed to reduce debt risk and address barriers to payment.
• Review overdue historical debt and prepare reports identifying amounts that may qualify for write‑off under the Bad Debt provision.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Enjoys social interaction and the company of others, joining local activities to encourage service‑user involvement.
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is calm and resilient, and does not allow emotion to affect judgement
• Has a practical and logical approach and is naturally well organised
• Thrives on change and enjoys dynamic, diverse environments
• Is confident and has strong self-esteem

• At least two years' experience in a Senior Credit Controller role
• Commercial exposure to the Income function
• Excellent time management skills, with the ability to manage own workload and meet agreed deadlines
• Excellent attention to detail
  
  Ability to work effectively under pressure
• Excellent IT and communication skills

• Experience of working in a social housing organisation
• Experience of working with SUN
• Experience of working with CSB and Collect Plus
• Graduate or AAT qualified
• Advanced Microsoft Excel skills

Look Ahead is a leading, not‑for‑profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive.

We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on…