Senior Manager, KYC Risk & Assurance

Senior Manager, KYC Risk & Assurance

KYC & Client Onboarding | Permanent, Full-time | London (UK)

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

This is a senior leadership role within KYC and Client Onboarding, reporting to the Head of KYC. You will lead our new KYC Risk & Assurance function, the pillar that gives first line real depth of financial crime expertise, quality oversight and risk decisioning. Grounded in strong financial crime and compliance knowledge but operational and strategic in outlook, you will lead a team of three: two Enhanced Due Diligence Specialists who handle the most complex institutional and high-risk cases, and a KYC Excellence Manager responsible for process excellence and governance.

Through them you will own first-line quality assurance over onboarding, the leadership of EDD and escalation decisioning, and continuous improvement across the KYC lifecycle. As IG grows its institutional business and continues to uplift its financial crime framework, this role exists to build genuine financial crime capability within first line: making confident, well-reasoned risk decisions at pace, providing credible assurance to senior management on the quality of onboarding, and ope rationalising the standards and methodologies set by second-line Compliance.

You will work in close partnership with, but independently of, second-line Compliance and Financial Crime, keeping the roles of the two lines clear.

Design, own and run a risk-based quality assurance framework over onboarding and EDD, assessing the quality and accuracy of risk assessments and decisions rather than only the completeness of files. Provide credible, independent first-line assurance to the Head of KYC and senior management on how effectively onboarding controls are operating. Own AML-focused management information and quality reporting into governance committees, giving senior management a clear, evidenced view of financial crime risk and control effectiveness.

Lead the two EDD Specialists in delivering holistic due diligence and approvals on Prime and other high-risk clients to a consistently high standard. Act as the empowered senior first-line decision-maker on complex, novel or borderline cases, making well-documented risk decisions at pace and escalating to second line only where genuinely warranted. Own clear escalation pathways and turnaround standards for complex onboarding queries, so that decisions are timely and the client experience is protected.

Translate the KYC Standards and CRA methodology set by second-line Compliance into effective first-line procedures, checklists, training and business-as-usual practice. Lead the rollout and embedding of the KYC refresh process, covering both periodic and event-driven reviews. Oversee the risk-based remediation of the existing high-risk client population, prioritising the highest-risk clients first.

Own KYC process excellence and governance across the onboarding lifecycle, supported by the KYC Excellence Manager, driving efficiency and…