Head of Owl Limited

We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands‑on leadership role within a high‑volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance.

Based in Oxford/London with hybrid flexibility, you'll report to the Global Head of Payments. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross‑functional business partnering with product, engineering, legal, and operations. The role will carry with it a nominated PSD individual status with the FCA.

• Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact
• Establish and maintain robust internal controls, governance frameworks, and risk management processes
• Reporting to the board to provide business insight, regulatory updates and strategic direction
• Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business

• Developing, gaining agreement to and executing payment‑led strategies to achieve both short‑term and long‑term objectives
• Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments
• Accountable for the monetisation and profitability of payment strategy across the UK operation

• Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US‑based geographies
• Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently
• Leading, guiding and delegating effectively to executives in their duties, We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data‑driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals.

We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

• Degree‑level education or equivalent
• Minimum 8 years of professional finance experience
• Previous experience in regulated financial services, fintech, or payments sectors

• Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements
• Exceptional analytical skills with meticulous attention to detail
• Ability to quickly master complex processes and systems

• Proven ability to thrive in high‑growth, fast‑paced fintech environments
• Experience managing international or multi‑jurisdictional operations
• Hands‑on approach with the…