Junior Account Manager

Working pattern: Full-time, office-based. Monday to Friday, 8:30am-5pm (4pm finish on Fridays)

Vibanx (Canada) Ltd is a FINTRAC-registered Money Services Business (MSB), headquartered in London, providing corporate clients with multi-currency accounts, international payments, foreign exchange and payment solutions through a network of regulated payment partners.

Vibanx is the newest company within the New Age Group, which employs around 140 people globally. Our core team is around eight people, supported day to day by colleagues across the wider group. It's a lean, collaborative environment where everyone can make a genuine impact, and the right person has the opportunity to join at an early stage and grow alongside the business as our client book, revenues and team expand.

We also work closely with our sister company Overchain, a FINTRAC-registered crypto payments and settlement business providing institutional clients with stablecoin and digital asset payment rails, OTC liquidity, crypto acceptance and fiat settlement.

As we continue to grow, we're looking for a bright, curious Junior Account Manager to join our Client Relations team.

You’ll work directly with the Head of Client Relations, supporting our corporate client base across onboarding, payments, account queries and ongoing relationship management. Our clients are international businesses, often in medium to higher-risk sectors that are underserved by traditional banks, including global merchants, investment and trading firms, and holding companies.

We don’t expect you to arrive knowing everything. We’re more interested in someone who learns quickly, asks good questions and builds a strong understanding of our business, our clients and the wider payments industry. You’ll work across clients, Compliance, Payments, banking partners and the wider New Age Group, with real scope to take on responsibility quickly.

Clients and onboarding

• Act as a day-to-day point of contact for Vibanx clients.
• Support clients through onboarding and account opening.
• Collect and coordinate KYC, KYB and supporting documents, working with Compliance to progress applications.
• Maintain accurate client records and follow up on outstanding documents and requirements.
• Support the Head of Client Relations with larger and more complex relationships.

Payments and operations

• Help clients with account, payment and platform questions.
• Monitor client payments and help investigate delayed, rejected or failed transactions.
• Liaise with Compliance, Payments, banking partners and external providers to resolve client issues.
• Take ownership of problems and follow them through to resolution.
• Learn how our banking partners, payment rails and account structures work.

Commercial

• Assist with pricing, proposals and commercial discussions.
• Help identify opportunities to grow activity from existing clients.
• Support new business and prospective client conversations.

Working across the group

• Work with other New Age Group companies where a client could benefit from additional services.
• Work closely with Overchain where clients need crypto, stablecoin or digital asset payment solutions.

• At least 1 year's experience in a client-facing professional role.
• A quick learner who enjoys understanding how things work and sees the bigger picture.
• Clear, professional communicator, confident with clients by phone, email and video call.
• Organised, with strong attention to detail and the ability to manage multiple clients and tasks.
• Discreet and trustworthy with confidential client information.
• Comfortable working with clients in higher-risk sectors.
• Takes ownership and uses good judgement on when to ask questions or escalate.
• Comfortable in a fast-moving environment where…