Command and Control Supervisor

Post

Title:

Command and Control Supervisor

Contract type: Permanent, Full Time

Rank/grade: D

Salary: £37,190 + £6,920 London Weighting + 23% Unsocial Hours and 10% Contract Hours

Directorate/department: Local Policing, Force Control Room

Vetting level required: RV/CTC

Location: Bishopsgate

This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.

As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.

City of London Police play a vital role in keeping the City of London diverse community safe. As a member of staff, you will be helping to make the city safer and deliver a valued service for those that live, work and visit the City.

City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.

City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long‑term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.

The Force Control Room is a fast‑paced, high responsibility operational environment that acts as the central hub for managing emergency and non‑emergency demand across the force area. The team is responsible for receiving, assessing and prioritising calls for service, deploying resources effectively, and providing real‑time support to officers and partner agencies to protect the public and manage risk.

The team is made up of call handlers, dispatchers, and supervisors who work collaboratively under pressure, applying professional judgment, empathy and structured decision‑making. Guided by the College of Policing Competency and Values Framework, the Force Control Room plays a critical role in delivering ethical, victim‑focused and intelligence‑led policing response, 24 hours a day.

The Force Control Room Supervisor is responsible for providing operational leadership within a high‑demand, time‑critical environment, ensuring the effective management of calls for service, deployment of resources and real‑time incident response. The role involves maintaining oversight of risk, demand and welfare, while ensuring decisions are proportionate, lawful and in line with force policy and the National Decision Model.

Supervisors lead and support teams of call handlers and dispatchers, providing guidance, quality assurance and professional development while promoting a positive, inclusive and resilient working culture. The role requires sound judgement, clear communication and the ability to balance operational priorities with victim focus, officer safety and organisational values, in accordance with the College of Policing Competency and Values Framework.

• Lead and supervise a Force Control Room Team/Shift, ensuring an effective, efficient policing service to the public, partners and colleagues.
• Ensure appropriate policing responses to incidents, assessing threat, harm and risk in line with force and national SOPs, and escalating to Duty Inspector or FIM where required.
• Provide line management and operational support to Control Room officers and staff, including welfare oversight, performance management and professional development.
• Maintain oversight of deployments and quality assurance, ensuring appropriate use of resources, accurate CAD management and safeguarding against residual risk.
• Play a key…