Senior Programme Officer

London 1 day per week/ Inside IR35 / 4 months

A leading London public sector organisation is seeking a Senior Programme Officer to support the delivery of a major energy efficiency and retrofit programme aimed at improving homes for low-income households across London.

This is a highly stakeholder-focused role, sitting at the heart of a live grant-funded programme that helps residents reduce energy bills, tackle damp and cold homes, and improve property energy efficiency. You'll join during a period of change, supporting the transition to a new delivery model whilst ensuring residents, borough partners and installers continue to receive a high-quality service.

As Senior Programme Officer, you'll act as a key link between residents, borough stakeholders and delivery partners, helping to ensure successful programme delivery across multiple London boroughs.

Key responsibilities include:

• Acting as a first point of contact for resident queries and complaints
• Investigating complex cases and drafting clear, professional written responses
• Building and maintaining relationships with borough partners and delivery organisations
• Supporting the delivery of a large-scale grant-funded retrofit programme
• Coordinating with internal teams, contractors and external stakeholders
• Monitoring programme activity and escalating risks or delivery issues where required
• Ensuring residents receive a positive experience throughout the scheme

We're particularly interested in candidates who combine strong stakeholder engagement skills with experience supporting residents, service users or vulnerable communities.

Essential experience:

• Strong partnership and stakeholder management experience
• Excellent written communication skills, including responding to complaints or complex enquiries
• Experience working directly with members of the public
• Background within local government, housing, charities, community organisations or the wider public sector
• Ability to quickly understand and navigate complex processes or programmes
• Empathetic, solutions-focused approach when dealing with challenging situations

Desirable experience:

• Energy efficiency, retrofit, sustainability or fuel poverty programmes
• Grant-funded programme delivery
• Housing association or local authority experience
• Experience working alongside contractors or delivery partners