Studio Trainer; Beauty Therapist

Studio Support Trainer (Beauty Therapist) UK

We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support.

Position: Studio Support Trainer
Reporting To: Studio Manager
Locations: Across all 6 London studio locations
Salary: £18/hour + commission on service & product sales
Availability: Must be available to work across weekdays and weekends

Our Company, FACEGYM, is the first of its kind and a unique facial fitness experience. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face.

Job Summary
We are looking for a Studio Support Trainer to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required.

• Ensure the smooth execution of studio operations, including front-of-house duties.
• Maintain studio cleanliness and readiness.
• Handle bookings, cancellations, and client intake.
• Own the self-check in and self-check out customer experience execution.
• Support trainers in driving sales and rebooking efforts.
• Address customer concerns professionally.
• Manage opening and closing duties as a key holder.
• Monitor stock level checks as needed and end-of-day studio reporting.

Trainer Responsibilities

• Deliver expert facial workouts aligned with FACEGYM protocols.
• Build strong client relationships to increase retention and rebooking rates.
• Educate customers on skincare, products, and treatments.
• Uphold hygiene, health & safety standards.
• Stay updated on the latest FACEGYM techniques and product innovations.
• Operate efficiently within the Zenoti booking system.
• Represent the brand professionally at all times.
• Handle bookings, cancellations, and client intake forms.

Person Specification:

• NVQ Level 3 Beauty Therapy qualification or equivalent.
• Must be flexible and available to work on weekends.
• Previous experience in beauty therapy, spa, or retail.
• Exceptional customer service skills.
• Confident communicator with experience in an online booking system.
• A team player with strong interpersonal skills.
• Flexible availability, including weekdays, weekends, and evenings.
• Comfortable working across all six London locations as required.

Our Brand Values:
Teamwork, Adaptability, Ownership, Respect

The Perks:

• Generous commission on retail sales.
• Exclusive Discounts:
  Enjoy personal, friends, and family discounts on our services.
• Product Perks:
  Get 50% off FACEGYM products.
• Supportive Resources:
  Access our free and confidential employee assistance program.

We are an equal opportunities employer and welcome applications from all qualified candidates.