Medical Executive PA; Personal Assistant​/High end GP Practice

Position: Medical Executive PA (Personal Assistant) / High end GP Practice
Location: City of Westminster
Daytime Healthcare are assisting an established high-end GP Practice in Mayfair, who are seeking a Medical Executive Assistant to join them.

This surgery have renounced doctors (one who has been a regular on tv) and have high net-worth clientele. There is an excellent working environment and the chance to progress.

You must be very well presented, have good telephone and written skills / experience. You should also have excellent organisational skills. You should have similar Healthcare Medical Secretary experience to be considered.

Key Responsibilities:

1. Administrative & PA Support

* Manage doctors' diaries, appointments, correspondence, and medical notes.

* Coordinate consultations, meetings, and follow-up actions.

* Handle patient registration, referrals, and results in line with GDPR and practice procedures.

* Answering calls, responding to emails and messages, and clinic opening/closing duties.

* Maintain a safe, compliant workplace with proper stock and resource management.

2. Patient Liaison

* Act as first point of contact for patient queries and appointment coordination.

* Guide patients through tests, referrals, and private insurance processes.

* Ensure timely follow-up and resolution of concerns, supporting a seamless patient experience.

3. Results, Referrals & Records

* Track and process test results, referrals, and external communications.

* Maintain accurate patient records in compliance with GDPR and CQC standards.

4. Compliance & Documentation

* Support audits, inspections, and regulatory adherence where needed.

* Follow and promote practice policies and procedures.

5. Financial Processing

* Process payments

* Liaise with the accounts team to ensure accurate reporting and financial protocol adherence.

6. Operational Support

* Oversee clinic stock.

* Identify and resolve day-to-day operational issues.

* Contribute to continuous service improvement and workflow efficiency.

7. Service Promotion

* Support retention and satisfaction by promoting additional services.

* Gather and share patient feedback to enhance the practice offering.

Key

Skills & Experience:

* PA/administrative experience in private healthcare or similar customer focused setting.

* Excellent communication and teamwork, with a proactive, patient-focused approach.

* Financial accuracy in processing payments, and recordkeeping.

* Familiarity with GDPR, CQC, and clinical confidentiality protocols.

This position is Monday to Friday, based in Mayfair