Single Point of Access; SPA Administrator

We are seeking a reliable and organised Band 3 Administrator to join the North West London Single Point of Access (SPA) team. This role provides essential administrative and clerical support to clinical services and acts as a key point of contact for patients, carers and healthcare professionals. The post holder will play an important role in ensuring referrals are processed accurately, safely and in a timely manner, supporting the delivery of high-quality, compassionate care.

They will work closely with colleagues in a busy and collaborative environment, contributing positively to team objectives and patient experience while working in line with the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

• Act as the first point of contact for patients, carers and professionals, responding to enquiries in a professional and timely manner
• Receive and action inbound calls in line with service standards
• Register and process new referrals in accordance with Standard Operating Procedures
• Book, amend, and cancel appointments and clinics
• Maintain accurate and up-to-date electronic patient records
• Manage waiting lists and identify urgent referrals for appropriate escalation
• Provide clear and timely appointment information, including arranging interpreters and transport where required
• Manage the SPA generic inbox and respond to queries within agreed timescales
• Produce clinic letters, reports and routine correspondence to required standards
• Support team meetings, audits and service activities as required
• Prioritise and manage workload effectively to meet service demands
• Communicate clearly via telephone, email, written correspondence and face-to-face
• Work collaboratively with colleagues to ensure accurate service information and a positive team environment
• Escalate concerns, complaints, or risks appropriately, maintaining confidentiality at all times
• Complete mandatory training and take responsibility for ongoing learning and development
• Support the induction and training of new team members
• Adhere to health and safety, data protection and information governance requirements.