Digital & Omnichannel Patient Engagement - Project Lead Consultant

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

Our Patient Strategy & Engagement division focuses on understanding the drivers of human behavior to build effective, relevant and patient-focused solutions that ensure positive outcomes for our clients and their patients. This team provides an insights-driven approach that often includes analytics to understand patient behavior and helps organizations become more patient-centric via digital and omnichannel engagement.

• Lead client engagements end-to-end spanning patient services programs and patient engagement capabilities.
• Define and design use cases and requirements for patient support program transactions and processes.
• Work with internal teams and clients to identify areas for optimization and define innovative solutions.
• Help clients adapt their patient services to optimize and orchestrate patient support programs.
• Work with clients to establish strategic opportunity, operational standards, policies and procedures for hub services operations to leverage next best action/service.
• Analyze program-specific performance data.
• Establish & implement plans to achieve strategic goals & key program success indicators.
• Strategically assess patient support programs and operational processes to identify areas for improvement including automation and infusing analytics into processes.
• Understand the regulatory and compliance aspects of patient support programs and patient data.
• Select and manage vendor relationships and contracts for programs within the portfolio.
• Direct multiple projects simultaneously, honing analytic skills and leading project management functions on client engagements.
• Motivate, coach and serve as a role model for project team members.
• Provide thought leadership (including speaking/writing alongside ZS colleagues) and innovation within projects.

• Advanced degree in a Life Sciences related field.
• 5+ years' operating within a Life Sciences field working on projects relating to patient and engagement, product development, marketing and communication experience in the digital health space.
• Relevant project and program management experience as well as change management experience.
• Deep understanding of patient and caregiver data sources.
• Experience with measuring and implementing marketing modifications based on patient market research.
• Experience evaluating voice-of-the-patient data and analytics to improve engagement.
• Prior consulting experience is preferred.

• Cross-functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.

ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic…