Administrator, Healthcare Administration, Healthcare

Overview

We are looking for a dynamic, enthusiastic and experienced administrator. The main duties of the role are to upload referrals, check and order stock, take telephone calls and forward messages and minute taking. You will also be responsible for ensuring clinical equipment is serviced, registered with our central register, along with liaising with NHS Estates regarding office concerns. The post holder will provide high quality, comprehensive, confidential, administrative support to the community Nursing and Therapy Teams.

The post holder will be required to demonstrate excellent organizational and IT skills and have the ability to work independently, using discretion, judgement and critical analysis where appropriate. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

• To answer incoming telephone calls in a professional manner providing reassurance and empathy to service users and their carers or relatives, taking and passing on accurate messages for the team, using knowledge and initiative to identify when messages are of a more urgent nature and ensuring these are forwarded to the appropriate team member.
• To offer administrative support to the team at base.
• To undertake word processing duties such as typing letters, minute taking and general correspondence as required.

• To upload referrals, check and order stock, take telephone calls and forward messages and minute taking.
• To ensure clinical equipment is serviced and registered with our central register, and liaise with NHS Estates regarding office concerns.

• Strong organisational skills are required for the role.
• Experience working within community settings desirable.
• Experience working with System One and Outlook desirable.
• Ability to work independently, using discretion, judgement and critical analysis where appropriate.
• May have contact with patients or service users.

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust.

With every new employee we’re hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you’re at, there’s always a place for you at CNWL.

• 27 days of annual leave, plus bank holidays, with an increase to 33 days with continuous service
• NHS discounts
• New starters will have a 13-week probation period which is a supportive process to allow individuals to learn and work within the key aspects of their role over a period of time
• If you would like to see what it’s like to work for CNWL please have a look at