GP Receptionist

Watling Medical Centre is looking to employ a full-time receptionist (or couple of part-time receptionists). Please only apply if you are certain that this role is for you and you would like to become a part of a well established practice that looks after its staff and their wellbeing.

• Appointment bookings supported by full-triaging process (by using eConsultations and its Smart Inbox)
• Receive and make calls as necessary
• Appropriate patients' navigation both by phone and at the front desk
• Action repeat prescription requests
• Ensure accurate record keeping and filing

Watling Medical Centre is a well-established 5 GP Partners general practice with over 18,000 registered patients spread over two sites. The practice was established at the beginning of the 20th century. Watling Medical Centre is well known for its high clinical standards and being a friendly place to work. We have always been proud of being a part of the local community, having long standing staff members and being one of the largest training practices in Barnet.

We are also a part of a very active Primary Care Network employing number of associate medical professionals.

JOB TITLE: Medical Receptionist

MAIN PURPOSE OF POST: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

RESPONSIBLE TO
:
Operations and Practice Managers

• Monitor flow of patients into consulting and treatment rooms
• Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Respond to all queries and requests for assistance from patients and other visitors
• Enter requests for home visits into the computer stating time received and including all relevant information and where necessary refer to the Duty Doctor
• Action repeat prescriptions within 2 working days in line with the practice protocol
• Action requests for ambulance transportation and enter details on computer
• Ensure reception and waiting areas are kept neat and tidy
• To attend training as required by management
• To attend all reception team meetings and Doctor/site meetings when scheduled

Internal record keeping as required

Accurate filing of patient correspondence within the surgery records

• Ensure total familiarity with all surgery appointment systems including regular and incidental variations
• Book appointments and recalls ensuring sufficient information are recorded to retrieve medical record
• Monitor effectiveness of the system and report any problems or variations required

• Ensure that the consulting rooms are prepared in readiness for each consulting session
• Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure

• Receive and make calls as required
• Ensure that the system is operational at the beginning of each day and report any problems with the phones to the Reception Supervisor

• Open premises at the start of the day, deactivate alarm and make necessary preparation to receive patients
• Secure premises at the end of the day, ensure building is totally secured, internal lights off and alarm activated

• Distribute e-mails to the appropriate departments and log hand-delivered post in the electronic log
• Ensure appropriate correspondence is passed onto the scanning team promptly
• Liaise with patients, external departments, both face to face and by telephone or e-mail
• Check and action e-mails, tasks and workflows on a daily basis
• Your work may change, subject to consultation, depending on the needs of the organisation. This may include incorporating administration work within your working week.

• Understanding and acceptance of and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.

• The applicant will be required to work at our premises at 108 Watling Avenue, Burnt Oak and 42 London Road, Stanmore
• Essential to be able to provide reasonable cover for absent colleagues from time to time at both surgery sites
• May be required to carry out other reasonable tasks from time to time as requested by the Partners, Practice and Operations Managers

• To ensure that when accessing data relating to patients, the information obtained and used is registered…