Administrator, Healthcare Administration, Healthcare

South West London and St Georges Mental Health NHS Trust

The closing date is 06 March 2026

An opportunity has arisen for a permanent post (Band
4) to provide support to the CAMHS Neurodevelopmental Team (NDT). You will be providing administration support alongside another band 4 administrator and a band 5 lead administrator to the NDT team and working with families in the London Borough of Merton, Sutton Kingston & Richmond and Wandsworth.

The successful candidate will have previous experience of administration roles within an NHS Trust setting, you must also be flexible and able to work under pressure, possess excellent organisational skills, communication and interpersonal skills, together with the ability to prioritise a busy workload.

The CYP Neurodevelopmental Assessment Team is one of three dedicated services formed from the 2014 service transformation model which features dedicated and local services in the directorate. We are an expanding, highly specialist team, combining expertise in CYP neurological disorders with specialist mental health assessment skills.

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

This post will be based at Springfield Hospital

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.

Providing administrative support in relation to department returns and requests eg facilities and IM&T.

To act as the first point of contact for the service and handle telephone enquiries from patients, relatives, clinicians and external bodies. The post holder is required to exercise judgment about when such inquiries should be referred on to the appropriate profession/ service or action taken personally.

Ensure that all phone calls to the designated area are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response).

To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.

Escalate any complaints coming in whether verbal, email or written, to the Clinical Lead/ or Team Manager.

Providing timely advice and signposting as appropriate.

To be responsible for ensuring referrals to the teams are processed efficiently.

To ensure that all telephone enquiries to the team are handled politely and…