Failsafe Officer - Ophthalmology

Join our Ophthalmology team and play a vital role in delivering outstanding care to our patients. We are looking for a motivated and organised individual to provide a comprehensive, high-quality administrative service within the Department of Ophthalmology. This is a key position, central to ensuring our clinics run efficiently and that patients receive a seamless, professional experience from referral to follow-up.

The primary focus of the role is the coordination and management of designated clinics. You will take ownership of clinic administration, supporting patient pathways, managing appointments, and ensuring accurate and timely communication with patients and clinical teams.

Working closely with Consultants, managers and the wider multidisciplinary team, you will contribute to the effective management of patient cohorts and clinic capacity. Your work will directly support the delivery of safe, responsive and patient‑centred care.

If you are proactive, detail‑oriented, and committed to high standards of service, we would welcome your application. This is an excellent opportunity to develop your administrative career within a supportive NHS environment while making a meaningful difference to patient care.

• Establishing, maintaining and monitoring excellent office and information systems directly related to this area and within the hospital.
• Ensuring quality and customer care standards are met where relevant.
• Contribution to positive patient experiences.
• Provide failsafe support for allocated clinics, ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary.
• Act as a point of contact for all patients under this pathway and provide excellent customer service at all times.
• Act as a point of escalation to senior and direct line management if any concerns within clinic capacity or patients.
• Ensuring patient pathway runs smoothly within the specified area and is not delayed or lost to follow up.
• Provide reception cover if needed.
• Applicant may be required to cross‑site between Western Eye Hospital and Stowe Eye Care Centre.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part‑time or job share. Please talk to us at interview.

With five world‑renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north‑west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.

We partner with Imperial College London and The Royal Marsden NHS Foundation Trust to form the Imperial College Academic Health Science Centre, one of six academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.