Patient Pathway Coordinator

As a Patient Pathway Coordinator you will join a dynamic team that works with clinical and non‑clinical teams to support us in ensuring that our patients receive timely treatment. You will work to support the effective management of elective pathways, ensuring services are delivered efficiently and effectively, meeting the national elective targets.

• Be proficient in the use of the Trust system (ICare) to validate the patients' Referral to Treatment (RTT) pathway.
• Work with operational staff to ensure accurate and timely data is recorded in accordance with national and local guidance.
• Work with operational teams to ensure that patients' pathways are being appropriately managed and to raise issues to prevent delays to patient care.
• Communicate complex information and processes to relevant staff.
• Undertake other duties as requested by your team leader to ensure the smooth running of the team.
• Liaise with other departments to ensure all patients have a booked first appointment, investigation and procedure.
• Report to the Management team any deviations from process.
• Validate and correct RTT pathways to keep them up to date.
• Establish good working relationships to improve the coordination of the patient journey.
• Provide support to elective projects as required.
• Support all services and cross‑cover other team members during periods of annual leave or absence.

Lewisham and Greenwich NHS Trust (LGT) is a community‑focused provider of local and acute care, delivering high‑quality services to over one million people across the London boroughs of Lewisham, Greenwich and Bexley. We provide whole‑life care and are here to support our communities to live healthier lives as well as to help them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we serve patients at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community sites in Lewisham, with some services at Queen Mary’s Hospital in Sidcup. Our trust has recently launched a new vision and values to mark the LGT
10 – the tenth anniversary of our Trust’s formation in 2013. We are rated as "good" or "outstanding" in over three‑quarters of the services inspected by the Care Quality Commission.

We actively work to ensure our workforce reflects the local communities we serve. Our Equality, Diversity & Inclusion (EDI) initiatives aim to: 1. Improve representation at senior levels of staff with disabilities, those from Black, Asian and ethnic minority backgrounds, LGBTQ+ and women through recruitment and leadership development.
2. Widen access and employability as an anchor institution.
3. Improve the experience of staff with disability.
4. Raise EDI literacy and confidence among trust staff through training and development.
5. Make equalities mainstream across all activities. We have staff networks for Disability, LGBTQ+, Multicultural Inclusion and Women, and a corporate EDI Team that supports these goals.

We reserve the right to close the post before the stated closing date, so please apply early. If you are shortlisted you will receive an invitation to an assessment day or interview. We do not contact applicants with the outcome of the shortlisting.

As a local employer and anchor institution, we welcome applications from the widest variety of people, including those with a disability or from Black, Asian or other ethnic minorities, or who identify as LGBTQ+. Sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.