Administrative Service Manager - Ophthalmology Centre

About the department

Our new Ophthalmology Centre is a flagship development within the Welbeck network, purpose‑built to set a new benchmark for specialist day‑case eye care. Designed from the ground up, it brings together state‑of‑the‑art technology, beautifully considered clinical spaces, and a calm, modern environment that supports both exceptional care and exceptional teamwork.

As part of the launch team, you will help shape the culture, embed best practice, and play a meaningful role in creating a Centre that patients trust and colleagues are proud to be part of.

As Administrative Service Manager, you will oversee the day‑to‑day coordination of our administrative services and lead an experienced team who are central to delivering a seamless patient journey. You will guide, coach, and develop staff, ensure operational excellence, and work closely with clinical and operational leaders to deliver an outstanding patient experience.

You will be responsible for rota planning, complex ophthalmology bookings, performance oversight, financial processes, and the continuous improvement of administrative systems. The role also acts as key support to the Centre Manager, ensuring the centre operates smoothly and safely even in their absence.

This is an excellent opportunity for someone who brings strong leadership, exceptional organisational skills, and a passion for high‑quality service delivery within a fast‑paced healthcare environment.

• Provide day‑to‑day leadership to the administrative team, supporting a collaborative and high‑performing culture.
• Oversee the smooth running of all administrative functions, ensuring efficient processes and excellent patient experience.
• Manage rotas, schedules, and staffing levels to meet operational and clinical needs.
• Maintain strong knowledge of ophthalmology services to support accurate, safe, and sensitive patient bookings.
• Handle patient queries and concerns with empathy and professionalism, focusing on positive resolution.
• Support the Centre Manager by taking delegated operational responsibilities as required.
• Ensure compliance with all governance, information management, safeguarding, and health & safety standards.
• Manage payments, invoicing, and financial queries, ensuring accuracy across self‑pay and PMI pathways.
• Review, enhance, and implement administrative systems and workflows to drive efficiency.
• Contribute to audits, service evaluation, and quality improvement initiatives.
• Maintain accurate records, promote a strong culture of incident reporting, and uphold policies across the team.
• Build effective working relationships across clinical and non‑clinical teams to support seamless patient flow.

For a copy of the full job description and the person specification details click here

You are someone who brings both heart and structure to a team. You enjoy creating order out of complexity and take real pride in seeing a service run smoothly because of the systems and people you’ve helped to shape. You communicate with warmth, clarity, and confidence whether you’re supporting a colleague, guiding a patient through a sensitive query, or coordinating a busy day of activity behind the scenes.

You naturally take the lead when things become fast‑paced, staying calm, organised, and focused on what needs to happen next. You’re comfortable making decisions, solving problems, and working closely with clinical and operational colleagues to keep patient journeys seamless.

You understand the importance of accuracy in healthcare administration, especially when it comes to complex bookings, financial processes, and governance expectations. Just as importantly, you bring empathy: you know that every interaction matters, and you take care to ensure patients feel listened to and supported.

Above all, you’re motivated by delivering a service that feels exceptional for patients, for colleagues, and for the centre as a whole.

These are our new careers pages. Until they are connected to our new wider platform, please visit our existing pages here and here for more information about us.

For this role, there will potentially be four…