Care Coordinator

Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.

At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.

Salary £29,618

The Care Coordinator plays a key role in ensuring the highest quality care services by managing care workers. Responsibilities include assessing and reviewing individual care plans, as well as supervising, instructing, and supporting care staff.

• Career Growth:
  Leadership opportunities with a trusted sector leader.
• Support:
  Access to top experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

• Conduct regular Wellbeing and Engagement calls to Care Professionals, ensuring their needs and concerns are addressed.
• Conduct regular supervisions with Care Professionals in line with the group governance policy.
• Handle situations involving care worker absences (AWOL), and manage the transition of care worker leavers effectively.
• Receive and share compliments, ensuring that positive feedback is acknowledged and celebrated, using it as a benchmark for outstanding care. Publish the feedback on CCH Connect to inspire and motivate others.
• Carry out “Voice of the Customer” surveys to gather valuable feedback on care services and use insights to drive improvements.

• Record, respond to, and manage incidents, accidents, medication errors, and missed visits, ensuring appropriate documentation and follow-up action.
• Investigate and document any incidents, ensuring all steps are taken to address and resolve the situation.

• Monitor compliance for Care Professionals, taking necessary action to ensure the team is up to date with supervisions, DBS checks, RTW (Right to Work) documentation, and Care Professional update training.
• Ensure all protocols are followed when responding to wellbeing concerns, accidents, and medication errors.
• Ensure all systems are kept up to date, including but not limited to, People Planner and Active Care Planning (ACP).

• Ensure all protocols are adhered to when addressing wellbeing concerns, accidents, and medication errors.
• Provide regular reports to the Care Manager, highlighting any issues or trends.
• Any concerns raised through Wellbeing and Engagement Calls, as well as feedback from the Voice of the Customer, should be promptly reported to the Care Manager to facilitate the creation of action plans for service improvement.

Experience & Organisation:
You are an efficient, organized Care Coordinator passionate about community care. You excel in managing rotas to impeccable standards and pride yourself on building strong relationships with care workers.

Stepping Up? If you have previous healthcare experience and a solid understanding of CQC, care plans, and rotas, we're here to support your transition into this role.

• Experience in a healthcare with a strong focus on care and service quality.
• Strong communication skills and the ability to engage effectively with staff, clients, and families.
• Detail-oriented with a focus on documentation, reporting, and resolving issues in a timely manner.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowled…