GP Practice receptionist - Rotational Shifts

The role is for rotational shift team member working either, 7.30am-3.30pm or 10.30am-6.30pm, Monday to Friday.

Saturday morning surgery can be covered, paid at overtime rates Once a month there will be a Wednesday shift to work 12pm-8pm.

Overall Objective:
We are looking for a courteous, efficient, and effective Receptionist to join our medical practice team. Reporting to the Practice Manager, the Receptionist will provide general assistance to the Practice team, while projecting a positive and friendly image to patients and visitors in person, via telephone, and email.

The Receptionist plays a key role in the efficient and safe running of the GP practice, providing high-quality administrative and patient-facing support while following practice policies and procedures.

Responsibilities include managing medical records, arranging off-site storage of notes, filing and scanning correspondence, handling post, emails, photocopying, and processing form requests. The Receptionist will welcome and assist patients in person and by telephone, issue repeat prescriptions with appropriate checks, and provide cover across all reception areas as required.

The role involves managing appointment and home visit requests using the practices total triage system, registering new patients, updating patient details, and processing repeat prescriptions in line with practice guidelines. A working knowledge of the practice computer systems and telephony is essential.

Additional duties include maintaining building security, restocking rooms, chaperoning patients when required, and supporting clinicians and managers with reasonable tasks.

The post-holder must maintain strict confidentiality, comply with data protection requirements, and promote health, safety, infection control, equality, and diversity. They are expected to communicate effectively with patients, carers, and colleagues, recognise alternative communication needs, and contribute to service quality through reflection, risk reporting, audits, and continuous improvement.

Mayfield surgery are based in the heart of the Roehampton community and have a friendly and supportive practice team.

We are an enthusiastic and forward-thinking team of health care professionals and administrative colleagues, committed to multi-disciplinary team working and offering patient centered high quality care.

We use total a "Total triage" or "Modern general practice" pathway which ensure that all patient medical request are reviewed by a clinician, prior to appointments being offered. This means that we can ensure the patients are seen by the appropriate service.

The Practice uses Accurx and Docman for Workflow management. We also outsource medical report requests.

Practice information:

GP Training Practice

PMS Practice

Practice list size 6,800

3 Partners, 3 Salaried GPs, 1 Advance Nurse Practitioner, 1 Practice Nurse, 1 Nurse Associate, 1 Mental Health Liaison worker and 1 Drug and alcohol counsellor.

ARRS roles including Pharmacists. Social Prescriber, first contact physiotherapist, and Health and Wellbeing Coach

GP led long term condition clinics.

High QOF achievement

CQC rating of good across all areas.

Strong links with PRIME PCN, Wandsworth GP federation and Wandsworth ICB team.

Key Responsibilities:

Administration:
The Receptionist will have a thorough knowledge of all Practice procedures and work in accordance with written protocols. They will arrange sending off and delivery of notes via an offsite storage company, file and scan post in medical records, handle email, and photocopy requests, and process form requests.

Reception:

The Receptionist will receive and assist patients, consulting with members of the Practice team and other healthcare professionals within the practice environment. They will hand completed repeat prescriptions to patients and check names and addresses, and be able to cover all reception positions as necessary.

Appointments:

The Receptionist will process appointment requests from patients by telephone and in person and deal with home visit requests using our Total triage booking platform.

Computer:
The Receptionist will be responsible for the registration of new patients through computer data entry and medical records. They will also process patients' change of address through computer data and medical records while having knowledge of the Practice area. Additionally, they will process repeat prescription requests in…