Care Coordinator- ADHD Service

Job Title: Care Coordinator

Salary: £31,792 per annum

Hours: 37.5 hours per week

Responsible to: Team Leader

Work mode: Hybrid

Key Relationships: 27 General Practices: 4 PCNs, WL ICB, Central London Borough Team, Westminster City Council, Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners.

Healthcare Central London Ltd (HCL) is a federation of 27 General Practices and 4 Primary Care Networks (PCNs) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our local residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community Organisations, we help people to stay well and live healthier lives for longer.

We operate Federation-led services including Respiratory and Spirometry hubs;
Community Cardiology;
Community Dermatology;
Community Diabetes service;
Access eHub, Additional Access and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.

We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus’ and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT).

We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.

Our approach is to deliver exceptional assistance to our 30 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.

Our employees work flexibly according to the needs of our customers, typically on-site at our practices, or hub sites including South Westminster Centre for Health (nearest tube is Pimlico) or at our office at Capital House on Chapel Street (nearest tube is Edgware Road).

HCL's company values:

Compassionate - We listen respectfully, offer the opportunity for different viewpoints and are kind to each other.

Accountable - We work with integrity, taking accountability for our work to achieve the highest quality outcomes.

Resilien
t - We listen and with this feedback, we constantly build and improve.

Pioneering - We champion change, embrace creativity and promote innovation and new ways of working.

Aspirational - We nurture and motivate so our people are enabled to reach their full potential.

Care Coordinators play an important role within the ADHD service, working proactively with people who may have ADHD to help them navigate health and care services and access appropriate support. You will work closely with clinical teams and other professionals to coordinate care and provide practical, person-centred support tailored to individual needs.

The role will be based within our new Adults ADHD service (Right to Choose) with the aim for the service to run 7 days a week (excluding Bank Holidays). We will provide exceptional care to our service users and high quality service to healthcare professionals.

• To provide referral management and appointment booking for the ADHD service
• To develop and maintain a knowledge of service pathways and criteria
• To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions
• To enable the impact of the service to be assessed and to inform the…