Butler Orient Express Sailing Yachts

Butler for Orient Express Sailing Yachts

Department: Hotel

Employment Type: Contract

Location: Shipboard

V.Ships Leisure is looking for Butler on behalf of Orient Express Sailing Yachts.
The Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Butler always provides a personal six-star service to all guests.

• Provides a personalized, varied and professional guest service expected of a world-class butler service.
• Greets guests upon arrival and helps them to settle in their Suite, introducing the suite and ship’s facilities.
• Gathers information from guests and ensures proper dissemination of such in all departments.
• Assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, suite decoration, etc.) as per SOP manual.
• Provides concierge type services and accompanies guests onboard the vessel as needed.
• Observes guests’ routine to anticipate needs ensuring maximum satisfaction.
• Collects guests from the gangway and escorts them to their suites on embarkation day (check in) and explain the suite functions and amenities.
• Provides breakfast, lunch, dinner including 24-hour room service to guests upon their request.
• Provides daily canapés, teatime, turndown and bar service to guests upon their request, in respect of USPH guidelines and protocols.
• Makes onboard reservations, pack/unpack and shine shoes for guests upon their request.
• Ensures deliveries (such as laundry, gifts, times fax etc.) to guest suites.
• Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up.
• Active participation in onboard training programs.
• Additional duties, not mentioned here, will be expected as per management request.

• Fluent English and two additional international languages required (French, Spanish, Mandarin, German).
• Education:
  
  High school degree or related. Formal training in an established Europe-based Butler school mandatory.
• Previous professional experience: 2 – 3 years in a similar capacity in a luxury environment.
• Shipboard experience:
  Not required.
• Valid STCW certificates.
• Valid Pre-Employment Medical.