Butler

BUTLER, FRONT OFFICE 39 hours, 5 days per week We’re looking for a Butler to join our Front Office team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Butler, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be successful Butler, you must have excellent communication skills with a high level of verbal and written English. The ability to multitask and competency of Microsoft Office is essential. Prior knowledge with systems is ideal.

• To be the main contact for all Suite guests during their stay
• Facilitating all requests and keeping a record of preferences from the Suite guests by effectively communicating with other departments
• Greeting guests upon arrival for introduction and rooming
• Ensuring that all Suites are ready with the amenities and known preferences set up on arrival

To be a successful Butler, you will have previous experience working in a high-end luxury environment in a customer/guest facing role. You will be an excellent communicator, with a proactive approach and an eye for detail.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F& B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry‑cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are…