Receptionst

Our Hapimag City Resort London is centrally located next to Hyde park. It reopened its doors in May 2021 after an extensive renovation and offers 44 spacious apartments, an honesty shop and reception area. To support the reception team, we are looking for a committed personality who will support our team and welcome our guests with a smile.

• Welcoming and looking after our guests at the reception
• Check-in, Check-Out to the individual standards
• Processing reservations from all types of guests and preparing their arrival information
• Actively selling additional services and touristic offers such as tickets, excursions etc.
• Collaboration with the optimisation of quality assurance and guest satisfaction
• Ad hoc administrative tasks in close cooperation with other departments

• Work experience in a similar function, ideally within hospitality/tourism
• Excellent interpersonal and communication skills, customer oriented
• Knowledge of commonly used IT-Tools; ideally including hotel booking systems, etc.
• Very good German and English skills, both written and spoken, Italian or any other European language is of advantage
• Pre-Settled or Settled status (Residence/work permit for UK )is mandatory

• Challenging tasks and a unique opportunity to develop yourself in an international environment within a well-organized and highly motivated team
• Staff accommodation (self-catering studio) available upon request
• A permanent contract (5-day week/40 hours)
• A high degree of independence and the opportunity to help shape the resort’s offering
• A performance-related salary and attractive benefits for holidays and F&B services (30%) in our own Hapimag resorts

Sounds like the role you have been looking for? Then we look forward to receiving your complete application file to: simona.volinova

About Hapimag:

As pioneers of the sharing economy, we are a team of over 1,800 people and approximately 120,000 members. Our common goal: a high-quality and sustainable vacation experience. Together, we use 56 different vacation resorts in popular destinations across Europe – by the sea, in the mountains, or in cities. Why? Because we want to vacation in a relaxed and responsible way.