Front Office Associate; Conrad Bengaluru

Job Number

Front Office Associate (Conrad Bengaluru) – HOT0C20D

Conrad Bengaluru, 25/3, Kensington Rd, Halasuru, Someshwarpura Bengaluru 560008

Full-time

Conrad Hotels & Resorts (Hilton brand)

Guest Services, Operations, Front Office

A Guest Service Agent provides reception services for guests and contributes to an overall exceptional experience from check‑in through check‑out, and completes audits as required. They influence first impressions and perform the following tasks to the highest standards:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check‑in/check‑out, and complete audit procedures
• Keep the Guest Service Manager fully aware of any relevant feedback
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses and assist with the night team’s training and development efforts
• Demonstrate knowledge of hotel room categories, rates, packages, promotions and other product knowledge
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Apply correct procedures for the acceptance of foreign currencies, credit cards and cash per hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

Guest Service Agents serving Hilton brands should maintain the following attitude, behaviours, skills, and values:

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with guests
• Professional manner with an emphasis on hospitality and guest service
• Ability to work independently and as part of a team
• Competent level of IT proficiency

It would be advantageous to demonstrate the following:

• Previous experience in cash handling
• Front‑office/concierge experience in hotel, leisure and/or entertainment sectors
• Conflict resolution experience

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!