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Guest Services Agent

Job in City Of London, Central London, Greater London, England, UK
Listing for: Park Hyatt
Full Time position
Listed on 2025-12-30
Job specializations:
  • Hospitality / Hotel / Catering
    Event Manager / Planner
Job Description & How to Apply Below
Location: City Of London

Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega‑suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state‑of‑the‑art event spaces, and a serene spa and wellness floor.

Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer‑staying guests.

Duties and Responsibilities
  • Answer incoming calls promptly and courteously.
  • Direct calls to the appropriate department or individual.
  • Manage switchboard console and other telecommunication devices effectively.
  • Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
  • Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
About You

Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.

Benefits Of The Guest Services Agent Role Include
  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt, not just for you but also your family and friends from the day you start!
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Next Steps

Apply today for this Guest Services Agent role and start your journey with Hyatt Hotels!

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