Hospitality Team Member

Hospitality Team Member

YHA London St Pauls – Permanent, flexible contract

Location: London, England, United Kingdom

Pay: £12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage, plus £1.20 per hour Local Living Allowance

Hours: Minimum 20 hours per week

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

• Providing great customer service to all customers, members and guests
• Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality and pride that will influence more sales

• Experience of working face‑to‑face with customers
• Experience working in a team, helping others achieve a common goal
• Excellent time‑keeping, with flexibility to cover different shifts; punctual, able to work to deadlines
• Ability to manage varying pressures, including peaks in workload demands; prioritise, deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA and how we do it
• Demonstration of YHA HEART values – bringing them to life in everyday work

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you require reasonable adjustments during the recruitment process, please email.

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.