Restaurant Host

Who are we?

Maison Estelle is a private members’ club set in a Grade I‑listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us as a Host for a fulfilling journey where you are valued
,
supported
, and
celebrated
.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend‑a‑friend bonus scheme.

The key responsibilities as the Restaurant Host will include but are not limited to:

• Creating a warm, welcoming and lasting impression for our members.
• Striving to build genuine relationships with all members.
• Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
• Being aware of all VIP members and their guests visiting us and ensure their experience is tailored appropriately and inform restaurant management of their arrival.
• Anticipating members needs and provide them with a personalised experience.
• Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise.
• Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.
• Taking responsibility for the end‑to‑end member journey ensuring every member feels like they are in a hosted home.
• Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve our member experience.

• Previous host experience in a busy and high‑volume hospitality operation.
• Computer literate (MS Office, Seven Rooms, CRM systems)
• Planning ability; able to work unsupervised.
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time‑management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.