Support Team Lead

Base pay range

Contract:

Permanent, Full‑time, 35 hours per week

Salary: £57,415 – £60,436 per annum with excellent benefits

Location:

London, UK

UK hybrid working: at least 40 % of working time face‑to‑face (London office, external meetings or travel). Two days per week, one Thursday, when the UK People Team are office based.

We are a global federation driven by a single vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

The UK People Team play a critical role in helping Water Aid realise its goals. We lead on the development, deployment and application of strategies, policies and guidance that ensure that Water Aiders are aligned and engaged, and that they have the skills and opportunities to maximise the impact they can make to our mission. A small, impactful team, at the forefront of our delivery is the service we give to the organisation and central to that is our employee experience to support Water Aiders and the maintenance of a high‑performing environment.

A key leadership position in the UK, responsible for leading a dynamic and talented team that delivers the highest standards of operational support to Water Aiders in country. The role will need to plan, prioritise and deliver to a high standard what we promise in order to deliver our ambitious mission.

• Manage, coach and build the capabilities of the People Support Team, their performance and development in line with our values and people promise.
• Own UK People Team policies, processes and procedures, ensuring they meet legislative requirements, are fit for purpose and in line with best practice and organisational priorities under the umbrella of our employee value proposition.
• Lead the delivery of the programme of work so that service standards are met, solutions are pragmatic and driven by our values, minimising risk.
• Accountable for the delivery of UK monthly payroll and pension processes, providing oversight and support to the work of the in‑house Payroll Officer and being a back‑up to their role, to ensure payroll is run accurately each month.
• Implement the annual pay award operationally ensuring accuracy, compliance and timeliness of payment to all UK based staff.
• Implement a new payroll system for the UK.
• Primary super user of HR Information System, People Place, ensuring effective and efficient use of the system. Responsible that the country's employee data is correct and in compliance with data protection.
• Drive the importance of data and people analytics and create a culture of data‑based decision‑making and insight across the team.
• Maintain the monthly UK headcount establishment data with key stakeholders in Finance.
• Annual analysis and statutory reporting of the Pay Gap in the UK.
• Act as the UK Team specialist on areas of HR compliance, working with 3rd parties and specialist advisors, to ensure that our policies, processes and practices are compliant and meet legal requirements.
• Provide senior expertise and build capability across the wider people function on data protection in the People Team.
• Ownership of salary calculations in the event of employee termination and/or redundancy.
• Monthly payroll and pension sign off.
• Budget management and invoice approval.

• Proven experience in leading, managing and developing a high‑performing people operations team in a matrix, fast‑paced organisation.
• Proven experience in managing and running in‑house payroll for at least 250 staff or more.
• Excellent understanding of HR policy development and proven experience in developing and embedding HR policies, processes and procedures that are fit for purpose.
• A qualified and robust HR Practitioner who has sound and up‑to‑date knowledge of employment law, tax and legislative requirements affecting a wide spectrum of HR policies and practice, i.e. payroll, pension, reward and benefits, together with their application in the context of the employee experience.
• Working knowledge…