Assistant Director of People and Culture

Location: City of Westminster

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About

the location

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city’s high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al‑fresco terrace, then stroll to explore London’s famous sights.

Join the Four Seasons Hotel London at Park Lane team as the Assistant Director of People and Culture!

At Four Seasons, we believe our people are the heart of our success. We are seeking a passionate and strategic Assistant Director of People and Culture to help shape an exceptional employee experience and support our culture of excellence.

Located in the heart of Mayfair, Four Seasons Hotel London at Park Lane combines timeless elegance with a warm, welcoming atmosphere. Our culture is built on genuine care, respect and a commitment to creating exceptional experiences for both guests and employees. At Park Lane, we celebrate individuality, diversity and collaboration, ensuring every team member feels valued and empowered to thrive.

About the role of Assistant Director of People and Culture

The Assistant Director of People & Culture works closely alongside the Regional Director of People & Culture and oversees the day‑to‑day running of the People & Culture function. The role will have direct involvement in every aspect of the People and Culture function including recruitment, onboarding, benefits administration, employee relations, retention, employee communications, career development, compliance, learning and development, and legal matters related to hotel employees.

What

you will do

• Partner with the Regional Director of People and Culture on key strategic initiatives in order to deliver on the employee experience.
• Oversee day‑to‑day HR operations and drive strategic people initiatives including cost management.
• Manage employee relations by providing expert coaching, guidance and resolution strategies to leaders and employees, including disciplinary processes, grievances and appeals.
• Champion retention and engagement initiatives to foster a positive and inclusive workplace culture.
• Facilitate career development programmes and succession planning.
• Oversee onboarding processes to ensure a seamless and engaging experience for new starters.
• Ensure compliance with UK employment law and maintain accurate documentation.
• Inspire and lead a team of three, including an Administrator, Officer, and Talent Acquisition Manager.

What you bring

• Proven HR leadership experience.
• Strong knowledge of UK employment law and HR best practices.
• Exceptional interpersonal and communication skills with the ability to build trust and influence at all levels.
• Experience with HRIS systems such as Workday and Fourth (Payroll) is preferred, along with proficiency in Microsoft Office, Canva and Docu Sign.
• A proactive, solution‑focused mindset with meticulous attention to detail.
• Passion for people, culture and creating memorable employee experiences.
• CIPD qualification or equivalent is preferred.

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy

• Competitive salary package including base salary and an annual…