People Operations Specialist

Role Overview

This London-based role covers London, Dublin, Zurich, Paris, Amsterdam, Hamburg and Dubai and reports to the People Operations Lead – EMEA. As part of a small regional team, the HR Specialist – People Operations will support the high-quality delivery of core HR operations across EMEA, contributing to accurate administration, timely employee lifecycle support, strong data integrity and a consistently positive employee experience.

Opportunities may be available from time to time in any location in which the business is based for suitable candidates. If you are interested in a career with Citadel, please share your details and we will contact you if there is a vacancy available.

• People Operations
  • Support day-to-day delivery of People Operations across onboarding, employee changes, mobility, payroll inputs, benefits administration, employee records and offboarding for EMEA.
  • Act as a first point of contact for employee HR queries, providing timely, accurate and professional support and escalating complex or sensitive matters as appropriate.
  • Maintain accurate documentation, employee records and process trackers to support consistent, timely and audit-ready HR operations.
  • Partner with HR Business Partners, Recruitment, Compensation, Benefits, Payroll, Legal, Compliance, Finance, IT and external vendors to deliver joined-up regional support.
• Employee Lifecycle
  • Global Mobility – Drive international relocations and assignments, coordinating with employees, internal stakeholders and external vendors to ensure a smooth and compliant experience.
  • Onboarding – Manage HR onboarding for EMEA new hires, including background screening, orientation, documentation, right-to-work requirements and HR aspects of the SMCR Certification process.
  • Employee Changes – Oversee lifecycle changes including transfers, manager changes, promotions, contract amendments, leave events and employee data updates across systems and payroll inputs.
  • Offboarding – Manage voluntary leaver processes, including exit paperwork, exit interviews, system updates and accurate final payroll and benefits inputs.
• Recruitment
  • Partner with Recruiting and hiring managers to support a seamless candidate-to-employee transition, including timely documentation, approvals and onboarding handover.
  • Understand the Remuneration Code for the UK and relevant European locations, supporting the review of unique offer structures, role-specific considerations and candidate requirements.
• Compensation and Benefits
  • Partner with the US-based global Compensation team on compensation-related processes, issues and employee changes.
  • Ensure local regulatory remuneration guidelines are considered and applied when supporting unique offer packages or employee changes.
  • Partner with the US-based Benefits team and local providers on employee benefit issues, communications and escalations.
• Data and Risk Management
  • Produce and analyse monthly KRI reports for EMEA Operating Committees, escalating trends, risks and exceptions as appropriate.
  • Maintain accurate HR systems and employee files, ensuring documentation is complete, appropriately filed and aligned with data protection and internal control requirements.
  • Support audits, regulatory requests and internal reviews by providing reliable data, documentation and process evidence.
• Continuous Improvement
  • Contribute to a culture of continuous improvement and constructive challenge across People Operations processes, workflows, templates and employee touchpoints.
  • Leverage industry best practice and internal feedback to help simplify processes, reduce manual effort, strengthen controls and improve the employee experience.
  • Support vendor management by tracking issues, following up on service delivery and escalating…