Relations Partner

People Relations Partner

Competitive & Excellent Benefits

Closing Date:
Friday 9th October 2026

G  Bristol
- Assembly, G
-London-BTHQ One Braham

Bristol or London
- Hybrid working 3 days in the office, 2 wherever.

In this role, you will be part of the People & HR Services
- People Relations function.

As the People Relations Specialist, you will ensure that all People Relations cases are effectively supported and managed across the Specialist Hubs and Case Team.

You will have full oversight of the case landscape within your area, acting as the link between the People Relations (PR) Case Team and your CFU HR Team to ensure seamless delivery of case services. You will also identify trends, insights, and themes across cases to drive continuous improvement and enhance the colleague experience.

You will champion a values-led, inclusive People Relations culture across your CFU, ensuring matters are handled with fairness, consistency, and a human-centric, risk-managed approach.

Building strong stakeholder relationships will be a key part of your success. You will use data and insights to support strategic decision-making and influence improvements to case management, policies, procedures, and products.

Working closely with colleagues across People & HR Services, CFU HR, Senior Leaders, Ethics, Corporate Investigations, and Legal, you will help drive positive change, remove barriers, and continually enhance the colleague experience.

• Act as the People Relations partner for your CFU, ensuring high-quality case delivery.
• Oversee all PR cases, including high-risk and sensitive matters.
• Work with Specialist Hubs to track progress and remove blockers.
• Lead escalations and assess business risks on complex cases.
• Use insights from cases, ACAS, and ETs to drive continuous improvement.
• Build strong relationships across HR, PR teams, Legal, Ethics and key stakeholders.
• Present PR insights and recommendations in HR and leadership forums.
• Partner with IR, Inclusion & Wellbeing, and People Networks to align activity.
• Own the PR dashboard and turn data into action.
• Support capability building and deliver PR service reviews.
• Share insights across PR teams and contribute to People improvement projects.
• Coach colleagues and deliver ad hoc PR training or projects.

• Deep understanding of ER practices, policies, and procedures.
• Ability to evaluate data, identify trends, and provide actionable insights.
• Experience in designing and delivering effective training programs.
• Proven ability to manage projects from inception to completion, ensuring timely delivery and quality outcomes.
• Strong skills in influencing and negotiating with stakeholders to achieve desired outcomes.
• Up-to-date knowledge of employment laws and regulations, with the ability to anticipate and advise on changes.
• Familiarity with SAP systems, Success Factors, and Service Now.

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause…