People & Culture Senior Specialist

People & Culture Senior Specialist

Department: People & Culture

Employment Type: Permanent - Full Time

Location: London

Reporting To: Kimberley Johnston

The People & Culture Senior Specialist is the operational engine of business partnering, employee relations, recruitment delivery and workforce planning king closely with the People &Culture Senior Manager, the Senior Specialist translates strategy into day
-to-day delivery: managingER cases end
-to-end, partnering directly with managers, owning recruitment delivery for the business alongside the Talent Operations Associate, and applying the job levelling framework consistently asthe organisation grows.

• Act as the primary point of contact for assigned managers and teams, understanding their needs and translating them into people-focused solutions.
• Support managers through organisational and team changes, advising on people implications and ensuring alignment with established frameworks and processes.
• Support the delivery and application of workforce planning initiatives, including organisational design, job levelling, succession planning, and career pathways.
• Develop management capability through coaching, guidance, and proactive partnership.

• Manage employee relations cases end-to-end, escalating complex or high-risk matters to the People & Culture Senior Manager or Director as appropriate.
• Advise managers on employee relations matters, balancing legal and commercial considerations with company culture and values.
• Maintain accurate and up-to-date employee relations records, documentation, and case files.

• Partner with and guide hiring managers through the recruitment process for entry-level through to management positions.
• Support the Talent Operations Associate in delivering end-to-end recruitment processes across the business.
• Continuously improve recruitment processes to drive positive business outcomes and deliver an excellent candidate experience.
• Support the implementation and optimisation of the recruitment target operating model (TOM).

• Support the effective adoption and utilisation of people systems and frameworks, including Culture Amp and Pinpoint.
• Assist with the delivery of performance management cycles, including probation reviews and annual performance reviews.
• Support managers in developing high-performing teams through the CTG and BTG frameworks.

• Produce regular employee relations and recruitment management information (MI) reports for the Senior Manager and Director.
• Analyse trends, identify risks, and proactively highlight areas requiring attention or intervention.

• Solid experience in a People & Culture or HR generalist role covering business partnering, employee relations, and recruitment, ideally within a fast-paced fintech or financial services environment.
• Demonstrable experience managing employee relations cases from initiation through to resolution.
• Recruitment delivery experience, including managing end-to-end hiring processes across a variety of roles.
• Strong stakeholder management skills with the ability to build credibility and influence managers at all levels.
• Sound knowledge of employment law and its practical application within a commercial environment.
• Excellent organisational skills with the ability to manage multiple priorities and competing demands.
• Strong attention to detail, particularly in relation to case management, documentation, and reporting.
• A collaborative team player with a strong work ethic, growth mindset, and commitment to continuous improvement.
• Adaptable, resilient, and able to perform effectively in a fast-paced environment.

We believe great people do their best work…