People Operations Administrator

The People Operations Administrator is responsible for accurate and timely transactional delivery across the employee lifecycle. The role provides first-line support, maintains People data and employee records, prepares standard documentation and processes routine payroll and benefits activity. The Administrator works within agreed processes and service levels, escalating complex, sensitive or non-standard matters to the People Operations Advisor or Manager.

• Process standard employee lifecycle transactions, including new starters, probation updates, leavers, transfers, promotions, contractual changes, family leave, absence administration, benefits changes and employee data updates.
• Complete activity accurately and on time, following approved processes, templates, controls and service levels.
• Maintain trackers, checklists and case records so that progress, ownership and outstanding actions are clear.
• Identify missing, inconsistent or unusual information and elevate before processing where clarification or approval is required.
• Support People Operations activities and assigned specialist work streams, including benefits administration, early careers or other operational areas.

• Act as a first point of contact, providing factual guidance based on approved People policies, procedures, programmes, knowledge materials and People+ or Wellbeing+ self-service guidance.
• Monitor and manage allocated queries through the UKHR Inbox, resolving routine enquiries in line with agreed service levels.
• Escalate complex, sensitive, exceptional or non-standard matters to the People Operations Advisor or Manager.
• Maintain clear, accurate and professional communications and record relevant actions within approved systems.
• Support a consistent, helpful and employee-focused service across all interactions.

• Maintain accurate, complete and confidential employee information across People systems, employee files and related records.
• Complete routine data validation, audit checks and corrective updates in line with agreed controls.
• Use People systems and case management tools correctly, following access, security, data protection and record retention requirements.
• Prepare standard reports, trackers and data extracts in line with agreed requirements and access permissions.
• Escalate system issues, data discrepancies or access concerns promptly.

• Prepare standard employment documentation, including contracts, variation letters and employee correspondence, using approved templates and instructions.
• Check documentation for accuracy, completeness and the required approvals before issue.
• Refer complex, non-standard or unclear documentation to the People Operations Advisor for review.
• Maintain templates and filing records in accordance with document control and retention requirements.
• Support document audits and corrective actions where required.

• Process routine payroll and benefits changes accurately and submit information within required deadlines.
• Support employee benefit enrolments, life events, routine queries and day-to-day scheme administration, including assigned car scheme activity.
• Maintain supporting records and trackers and provide information for checks, reconciliations, reporting and audits.
• Escalate complex queries, exceptions, provider issues or potential payroll risks to the People Operations Advisor or Manager.
• Follow agreed controls and do not process changes without the necessary information or approval.

• Maintain tracking records and support compliance monitoring, audits and statutory reporting requirements.
• Contribute to process reviews by identifying recurring issues, manual activity and opportunities to improve employee experience or efficiency.
• Participate in system testing, data checks and implementation activity, providing clear feedback on issues and user experience.
• Provide administrative and operational support to People projects and organisational change activity as assigned.
• Keep process notes and knowledge materials current for assigned activities and raise required updates with the Advisor or Manager.

• Previous experience in People Operations, HR Administration, HR Shared Services or People Services.
• Understanding of employee lifecycle administration, employment compliance requirements and customer-focused service delivery.
• Experience using…