Advisor - PART TIME

75B, Verde, 10 Bressenden Pl Westminster London SW1E 5DH

Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board.

Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

As a People Advisor, you'll work closely with our People Business Partners and wider People Team to support our UK Equity shops, providing practical, commercially minded People advice that helps our managers and teams succeed. You'll be a trusted partner on employee relations matters, ensuring our people processes are followed consistently, fairly, and in line with employment legislation and Pret's values.

You’ll take ownership of HR administration and documentation, maintain strong compliance standards, and help deliver a positive experience for our teams. Most importantly, you'll bring energy, curiosity, and a genuine passion for people, helping us create an environment where everyone can thrive.

• Provide practical HR advice to General Managers (GMs) and Operations Managers across Pret’s UK Equity Shops on employee relations, performance, attendance, conduct, capability, disciplinary and grievance matters.
• Support employee relations cases, investigations and formal processes, ensuring fair, consistent and appropriate outcome
• Identify people risks early, support managers to resolve issues and escalation complex matters where required.

• Provide guidance on employment legislation, HR policies, procedures and best practice.
• Support consistent application of HR policies and processes across the Equity Shop estate.
• Support HR compliance, audit and governance activity and highlight emerging people risks and trends.

• Coach managers to build confidence and accountability in managing people and addressing issues early.
• Provide practical support with performance, attendance, conduct and difficult conversations.
• Deliver HR training, policy briefings and guidance as required.

• Support the delivery of HR policies, processes and key People initiatives.
• Identify practical improvements to simplify, streamline and improve HR processes and employee experience.
• Contribute to wider People projects and initiatives.

• Maintain accurate and confidential employee relations and people data.
• Use people data and ER trends to identify risks, recurring issues and opportunities for improvement.
• Share relevant insights and recommendations with People Business Partners and operational stakeholders.

• Help create a fair, inclusive and respectful workplace aligned to Pret’s values.
• Build trusted relationships with managers and employees, providing an approachable and solutions-focused HR service.
• Support wider People priorities that enhance employee experience, engagement and culture.

• People-focused:
  Builds trust and puts people at the heart of HR advice.
• Employee relations:
  Confident handling sensitive and complex people matters.
• Commercial:
  Understands the pace and priorities of hospitality.
• Influencing:
  Builds credibility, provides constructive challenge…