Desktop Engineer

Overview

Susquehanna is looking for a London Support Engineer to join our existing London Support team. This team is responsible for supporting all teams in Susquehanna’s London office, primarily a highly advanced Trade floor. The role covers a range of User Services for all London employees in a demanding and dynamic environment.

• Telecommunications support (IPC Turret, Cisco Phone, mobile support).
• Desktop support (SCCM builds, hardware and software support).
• Application support (desktop trading apps, Bloomberg Terminals, Office, etc.).
• Web‑conferencing and AV administration and support.
• Coordinate and support visitors, relocations, and onboarding.
• Inventory management.
• Printing support.
• Provide 1st and 2nd level support using Jira, Confluence, Splunk, Win Dbg, , Wireshark.
• Continuous evaluation and improvement of support procedures.
• Interact with internal IT functions to troubleshoot and resolve issues.
• Liaise with technology teams in Ireland, US and/or external vendors.
• Maintain knowledge base and runbooks.

• 3+ years of desktop support for software and hardware systems.
• Experience in development or trading user support is beneficial.
• Excellent knowledge of Windows 10 64‑bit.
• Ability to diagnose desktop issues and modify system registry.
• Power Shell scripting advantage.
• Degree in a technical discipline or equivalent.
• Experience with SCCM advantage.
• Strong knowledge of MS Office (2003/2010/2016/O365).
• Strong knowledge of Active Directory.
• Understanding of peripherals, printers, graphics cards.
• Hardware experience (KVM switches, multi‑screen setups, component replacement).

• Initiative and continuous improvement mindset.
• Ability to work under pressure and tight deadlines.
• Self‑motivated and creative.
• Strong verbal and written communication.
• Attention to detail and thorough work.
• Friendly, approachable interpersonal style.
• Team player to meet deadlines.
• Excellent time management, organization, and prioritization.
• Flexibility for early‑morning and out‑of‑hours support shifts.
• Desire to learn and improve skills.

Mid‑Senior level. Full‑time. Information Technology.

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