Technical Writer

Overview

Dev Rev’s Knowledge team is looking for a technical writer who has strong technical proficiency and who strives for simplicity. The Technical Writer is responsible for ensuring that the documentation for our product and company is useful, findable, clear, correct, comprehensive, and consistent.

Collaborate with product, customer success/support, engineering, design, and growth teams on content that will drive organic discovery and customer adoption and engagement. Our content touches our leads and customers across different surfaces, on the website and product. The technical writer will have these core responsibilities:

• Write, review, publish, and sustain product content, primarily product documentation on the support portal.
• Create user-centric content that drives customer acquisition, adoption, and success, measured primarily by self-service or deflection rates.
• Be in lockstep with product updates, closely tying with our product launch workflows.
• Understand the technology, especially AI, and teams that make up our product and company.
• Respond to the behavior and needs of customers and customer-facing teams.
• Hold subject-matter experts and other collaborators accountable for their commitments.
• Identify opportunities to use AI, analytics, and workflows to increase automation, efficiency, and effectiveness of the documentation process.

• Experience planning, researching, writing, editing, and sustaining software user documentation, preferably in a startup or mid-sized organization.
• Excellent skills in product documentation best practices (including grammar, essentialist documentation design, effective information architecture); and interest in refining these practices for the AI era.
• Proficiency in documentation tools such as knowledge base management platforms, component content management systems, or docs-as-code with markdown and Git Hub.
• Highly organized and able to triage and prioritize numerous issues and projects in a manner that can be scaled.
• Ability to succeed in a globally-distributed environment.
• Alignment with our core cultural values–the 4
  
  Hs of hungry, humble, honest, with heart.

The foundation of Dev Rev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is Dev Rev!

Dev Rev does not discriminate on the basis of any protected group status under applicable law. We are committed to equal opportunity in hiring and in all aspects of employment.

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As set forth in Dev Rev’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any protected category, please indicate by making the appropriate selection. This information is used to measure the effectiveness of our outreach and recruitment efforts.

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• Alcohol or other substance use disorder (not currently using drugs illegally)
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• Cancer (past or present)
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• Celiac disease
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• Deaf or serious difficulty hearing
• Diabetes
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• Intellectual or developmental disability
• Mental health conditions, for example, depression,…