Manager, Systems Engineering

Overview

Join Clio as a Manager, Systems Engineering to lead our Platform Team, focusing on the reliability, scalability, and efficiency of Clio’s AWS infrastructure. This is a remote role based in the United Kingdom with occasional in‑person collaboration in London.

The Systems Engineering Team builds and operates the cloud infrastructure and internal developer tools that power Clio products globally. We ensure our systems are reliable, secure, and scalable, enabling engineering teams to ship software quickly and confidently. You’ll lead a distributed team of engineers, driving technical excellence while fostering a culture of resilience, automation, and continuous improvement.

• Define and maintain service‑level objectives (SLOs) and error budgets for production systems.
• Ensure systems are highly reliable, scalable, and secure, following cloud and SRE best practices.
• Partner with Development, Security, and Product Engineering teams to align infrastructure initiatives with Clio’s strategic roadmap.
• Oversee incident response processes, post‑mortems, and continual improvements to reduce recurrence and mitigate risk.
• Drive automation and tooling to reduce manual toil across AWS environments and CI/CD pipelines.
• Implement monitoring, alerting, and observability standards for production and pre‑production environments.
• Support CI/CD and developer productivity initiatives to improve the local development and deployment experience.
• Promote a culture of blameless post‑mortems, knowledge sharing, and proactive risk management.

• Proven experience leading platform, SRE, or systems engineering teams.
• Deep knowledge of AWS architecture, services, and IaC (Terraform preferred).
• Experience defining and tracking SLOs, SLIs, and error budgets.
• Growth mindset toward process improvement and new technologies, including AI.
• Knowledge of incident management and post‑mortem culture in SRE environments.
• Hands‑on experience with CI/CD systems (Buildkite, Git Hub Actions, Azure Dev Ops).
• Strong understanding of Kubernetes, containerization, and distributed system operations.
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog, ELK).
• Solid software development skills (Python, Go, Ruby, or Bash).
• Excellent leadership, communication, and cross‑functional collaboration skills.

• Experience managing multi‑region AWS environments at scale.
• Familiarity with service ownership models and on‑call rotation practices.
• Experience with cost optimisation and Fin Ops principles in cloud environments.
• Previous hands‑on experience implementing runbooks, automation frameworks, and self‑healing systems.

The full salary range for this role is £88,000 to £132,000 GBP. Additional benefits include:

• Competitive, equitable salary with top‑tier health and dental coverage.
• Hybrid work environment with expectation for local Clions to be in office minimum 2 days per week on Anchor Days.
• Flexible time off policy.
• Pension contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Our team shows up as their authentic selves, and we are united by a mission to deliver the best experience to our clients and employees alike. We are committed to diversity, equity, and inclusion and actively encourage applicants from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

We only communicate with candidates through official  email addresses.