Commerce Strategy & Platform Lead

Location: City Of London
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* Job Description:

** The Commerce Strategy & Platform Lead will help shape Merkle’s Commerce pre-sales capability within the Design Experience, Content Platforms & Commerce (DXC) solutions team.

This transformation role will be responsible for driving change in how clients create, capture, and compound value across Commerce ecosystems. The successful candidate will own strategic business led solutioning across RFPs, RFIs, proactive client engagements and existing programs to build multi-year commerce / trading strategies, while ensuring Merkle stays ahead of platform innovations and new monetisation opportunities from commerce technology vendors.

The successful candidate will partner and work closely with design, content, CRM, and orchestration leaders to ensure commerce strategies and solutions are seamlessly integrated into end-to-end customer transformation programs, balancing business outcome, innovation with execution feasibility.##
** Key Objectives**
* ** Revenue Growth
** Co-own Revenue Growth opportunities across Net-New Logo and Existing Clients.

Underpin Existing Client commerce program strategy and revenue growth; including deep involvement in renewal strategies
* ** Commerce Solution Leadership
** Lead Commerce transformation and solutioning powered by commerce ecosystems (Salesforce Commerce, Adobe Commerce/Magento, Shopify Plus, SAP Commerce, commerce tools, and other composable stacks).Shape digital strategy that underpin commerce scale, flexibility, and integration with broader DXC capabilities.

Ensure solutions align to measurable outcomes such as conversion uplift, omnichannel enablement, speed-to-market, and operational efficiency.
* ** Pre-Sales Excellence
** Drive and own the commerce dimension of RFPs, RFIs, and pitches.

Translate platform features (e.g. headless commerce, composable services, dynamic pricing, real-time inventory) into compelling business cases.

Develop reusable commerce frameworks, demos, and accelerators that improve speed, consistency, and win rates.
* ** Innovation & Product Evolution
** Stay informed and ahead of product roadmaps, quarterly releases, and innovations from commerce vendors.

Rapidly assess monetisation opportunities from new product launches and embed them into GTM propositions.

Build strong relationships with platform partners (Salesforce, Adobe, Shopify, commerce tools, SAP, etc.) to co-create GTM plays and strengthen ecosystem positioning.

Stay well informed and up to date on Emerging Technologies and Tools that complement this space.
* ** Client Advisory & Market Engagement
** Serve as a trusted advisor to client CIOs, CTOs, CDOs, and CMOs on commerce and digital engineering strategy.

Lead and facilitate client workshops on commerce architecture, operating models, and innovation roadmaps.

Represent Merkle externally at commerce partner events, industry forums, and client round tables.
* ** Team Leadership & Capability Development
** Contribute to building a high-performing pre-sales community of commerce specialists.

Drive and support enablement on commerce certifications, vendor releases, and emerging technologies.

Help foster a culture of innovation, collaboration, and measurable client impact across the DXC solutions team.##
** Key KPIs**
* ** Growth Impact**:
Contribution to new business revenue and existing account expansion, delivering in excess of £3M net-new revenue in 2026 while securing the renewal of £20M+ Commerce CXM revenues
* ** Solution Reuse & Scalability**:
Percentage of solutions reused across accounts and markets.
* ** Customer Impact**:
Evidence of transformation outcomes delivered to clients (NPS, cost-to-serve reduction, revenue uplift).
* ** Win Rate**:
Improvement in RFP / pitch win rates.
* ** Team Engagement & Development**:
Measured through internal engagement surveys and career progression of team members; as well as shoring strategy and cross-border teaming##
** Core Competencies & Experience**
* ** Commerce Expertise**  + Expertise in commerce platforms (Salesforce, Adobe, Shopify Plus, SAP Commerce, commerce tools, Big Commerce, etc.).  + Strong understanding of digital engineering practices: composable architectures,…