Technical Support Executive

Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world’s leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan.

This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.

At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category‑leading destination for every fashion shopper.

We are looking for a Partner Growth Technical Executive to join the partner success squad, whose mission is to create solutions for our retail partners to better support their business needs. The role offers a fantastic entry point for an experienced and technically minded individual, looking to make a career move into a growing technology company. Joining Lyst means you’ll be working closely with skilled Partner Growth Managers, Engineers and recognisable brands, providing a solid foundation for anyone looking to grow in a technology‑focused career path.

This role is responsible for managing technical support across our partner relationships to ensure seamless solutions that drive partner performance. You’ll be the go‑to contact for a range of retailers, troubleshooting problems, supporting their day‑to‑day needs, and acting as their internal advocate. You’ll use our internal tools to maintain and migrate product feeds and integrations, run regular checks, handle support tickets, and work closely with feed providers to resolve issues.

We are looking for a proactive self‑starter who is comfortable owning complex problems from diagnosis through to resolution. The ideal candidate will be able to thrive in an ever‑changing environment and possess a strong blend of technical acumen and relationship management skills.

• Experience in a Partner Focused Role: Proven experience in a similar position, ideally gained at a fast‑growing business (affiliate marketing network/agency specifically would be ideal) or in a similar affiliate marketing or technical customer support function for a retailer.

• Technical Support Expertise: Excellent technical support and troubleshooting abilities as well as experience in managing the technical aspects of varied and complex partner relationships.
• Excellent Communication
  
  Skills:
  
  Outstanding written, verbal, and presentation skills. You must be comfortable communicating technical solutions and troubleshooting issues with senior‑level partners.
• Process and Organisationally Minded: Strong organisational skills and demonstrable experience in managing processes, using tools like Jira, Excel, and Looker (or similar) to effectively prioritise, track, and manage numerous partner requests.
• A Technical Learner: A genuine comfort and eagerness to quickly grasp and learn new technical concepts, systems, and internal tools.

• Our Ways of Working:
  We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in‑person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home.
• Time Off:
  In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package:
  This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit:
  We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with…