ServiceNow Solutions Advisory Lead

Service Now Solutions Advisory Lead – Capgemini

The infrastructure landscape is evolving rapidly as organisations seek greater standardisation, automation, and strategic guidance on their journey to the cloud. At Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation—helping clients navigate complexity with clarity, creativity, and confidence.

We’re looking for a Service Now Advisor who is passionate about solving real‑world challenges through technology. You’ll work closely with senior stakeholders both internally and within our clients to create Service Now strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable—while fostering collaboration and inclusion at every step.

• Partner with Senior Leaders (including CxOs) and advise on large‑scale transformation deals and complex programmes to drive the growth agenda across Service Now.
• Build and nurture long‑term relationships with clients and internal teams, creating shared value and trust.
• Apply technical expertise and problem‑solving mindset to design innovative, practical solutions for complex challenges.
• Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership.
• Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.

• Deep expertise in Service Now, including architecture, development, administration, and custom integrations.
• Proven ability to lead and deliver complex Service Now solutions, from strategy through to implementation, across multiple modules and client environments.
• Strong communication and consulting skills, with ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids.
• Certified in Service Now (CSA required; implementation certifications preferred) and ITIL Foundation.
• Ability to translate business needs into scalable, user‑centric Service Now solutions.
• Excellent communication and collaboration skills, with focus on inclusive leadership and team empowerment.
• A growth mindset and commitment to continuous improvement—for yourself, your team, and your clients.

To be successfully appointed to this role, a Security Check (SC) clearance is required. Applicants must have resided continuously within the United Kingdom for the last 5 years and meet other eligibility criteria.

London, United Kingdom