Product Support Specialist

Product Support Specialist

Join to apply for the Product Support Specialist role at Army Marketing
.

Up to £40,000 + Benefits

London - Hybrid

Method Resourcing are proud to be partnered with a leading organization who are looking to hire a Product Support Specialist to play a key role in supporting and improving the operational systems. You'll act as a subject matter expert, providing second-line support, analysing issues, and helping users adopt the products confidently and effectively.

• Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process.
• Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and adoption.
• Triage and analyse incidents, distinguishing between user error, process deviation, and system defects.
• Support system configuration, testing, and validation activities, including UAT planning, execution, and feedback capture.
• Create and maintain knowledge articles, user guides, and training materials to support consistent system use.

• Proven experience in application, product, or system support (ideally within enterprise or SaaS environments).
• Strong understanding of system configuration, workflows, and integration points.
• Confident in diagnosing and resolving complex technical or process-related issues.
• Skilled in testing and validation - including test planning, execution, and issue tracking.
• Excellent communication and stakeholder management skills, with the ability to explain technical concepts clearly.
• Please note:
  
  The employer cannot offer sponsorship and can only accept candidates with the right to work in the UK.