Data and CRM Manager Job Central London area,City Of London England UK,IT/Tech

Location: City Of London

An experienced Data and CRM Manager is sought by an organisation that plays a key role in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in.

The Role

To plan and implement the development and ongoing maintenance of our client’s CRM and its data; and provide user training and support on the CRM to ensure it is fit for purpose and users’ needs are well supported.

Responsibilities

To be an expert on our client’s CRM and the data it holds whilst maintaining a thorough and trusted understanding of the union’s rules, processes and procedures as they relate to access to and the use of union data and the CRM

To provide authoritative advice and support to users of the CRM through the provision of advice, support and training, which could be delivered in person, online and by creating briefing materials and videos.

To ensure that appropriate access to the CRM, reporting and data are in place to support the strategic priorities. These will include the running of industrial action ballots and elections liaising with appropriate staff across the various functions of the union, including the regions and Wales

To plan, test and implement necessary improvements or modifications to the union’s CRM

To audit and cleanse data including analysing data to identify and fix anomalies/faults requiring remedy

To develop report and bulk update routines, dashboards and data models and brief relevant users when these become available

To deal with non-standard data requests not delivered by existing solutions

To undertake other relevant responsibilities as reasonably

To develop key working relationships with internal and external stakeholders

The occasional travel to attend activities, conferences and meetings away from the normal place of work locally, regionally or nationally

Qualifications

Experience of maintaining and supporting the development of a large and complex CRM, including specification and configuration, audit processes and fault finding / resolution
Experience of quickly assimilating and maintaining a sound working knowledge of rules, processes and procedures relating to a CRM
Well-developed literacy and numeracy skills
Experience of exercising judgement and decision-making skills within agreed parameters
Experience of evaluating information to respond to a range of queries within established guidelines
A proven analytical approach to problem-solving
Ability to write clearly and concisely, for example reports, guidance, system specifications in a range of formats as appropriate
Experience of working and contributing at a management level to devise and deliver teamwork plans
Experience of the planning and delivery of successful training courses for a range of users
Experience of successfully managing relationships with external suppliers
An understanding of the principles of organising within a trade union and how this may affect the role
The ability to work under pressure and to meet critical deadlines
The requirement to work occasional evening, weekends or flex working arrangements which are necessary for the performance of the role
The necessary requirement to maintain sufficient and up-to-date knowledge of rules, principles and legislation including data protection principles

Benefits

£66,030 per annum
43 days including bank holidays
4 dayspaid additional leave over Christmas period
1-2 days remote per week, depending on business needs
Pension
CLOSING DATE IS 16th January 2026, Mid day

Data and CRM Manager

Central London

£66,030 + Pension + benefits

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