Technical Support EMEA

Technical Support - EMEA
£50,000-£55,000 | 12-month contract | London (Hybrid)

We're hiring a technically capable, people-first professional to support hosts through the acquisition and onboarding journey for a leading global experiences platform. This role blends technical support, operations and cross-functional collaboration
, with a clear focus on host satisfaction and retention
.

• Own and resolve technical issues impacting hosts and acquisition teams
• Proactively identify bugs, platform issues and onboarding friction points
• Work closely with acquisition, operations and technical stakeholders to improve onboarding flows
• Translate complex technical problems into clear, empathetic guidance for non-technical audiences
• Create and maintain playbooks, templates and source-of-truth documentation
• Track trends, maintain strong data hygiene and report insights with a solutions mindset
• Help orient hosts through onboarding, ensuring best practices are clearly understood

• 2+ years' experience in customer support, operations, acquisition, partnerships or content
• Confident navigating technically complex platforms
• Strong communicator able to simplify technical concepts
• Comfortable working in ambiguity and delivering against KPIs
• Proactive, organised and collaborative
• Bachelor's degree or equivalent experience
• Fluent English required
  ;
  Italian or French is a strong advantage

If you are interested, please apply or email