Lead solution architect

Purpose of the role:

9 MONTHS FTC WITH THE POSSIBILITY OF EXTENSION THROUGH TO MID 2027.

• Lead the end-to-end design and implementation of integration solutions, ensuring all integrations are routed via the Customer Integration Hub and comply with enterprise architecture and GDS standards.
• Embed GDS Service Standard principles throughout the integration lifecycle, including user-centered design, accessibility, security, and continuous improvement.
• Collaborate with business analysts and delivery teams to capture integration requirements and translate them into interface specifications and solution designs.
• Oversee integration of key platforms including ERP, Service Now, Amazon Connect, SOC/SIEM, and Enterprise Data Platform, ensuring secure and scalable data flows.
• Facilitate solution integration workshops with internal and external stakeholders to confirm requirements, design alignment, and technical feasibility.
• Produce and maintain integration artefacts such as Integration Catalogues, High-Level and Detailed Solution Designs, Data Flow Diagrams, and GDS alignment evidence.
• Ensure integration solutions support real-time monitoring, alerting, and incident management (e.g., Service Now, Power BI dashboards).
• Work with security teams to ensure integrations meet protective monitoring and incident notification requirements in line with GDS security and privacy standards.
• Support test assurance activities including integration testing, defect triage, and resolution.
• Provide technical leadership throughout the implementation lifecycle and support knowledge transfer to BAU teams.
• Prepare for and support GDS service assessments, maintaining evidence of compliance with relevant standards and principles.

• Integration Strategy and Approach documents mapped to GDS Service Standard points.
• Integration solutions and artefacts supporting automated deployment and monitoring aligned with Dev Ops practices.
• High-Level and Detailed Solution Integration Designs.
• Integration Catalogue and Interface Specifications.
• Data Flow and Security Models.
• Test Assurance and Transition-to-BAU artefacts.
• Evidence packs for GDS service assessments.

• Experience architecting and delivering integration solutions in large-scale enterprise environments, ideally with exposure to public sector or BPO programmes.
• Understanding of integration patterns, middleware, APIs (REST/SOAP), and data transformation technologies.
• Experience with platforms such as Oracle Integration Cloud, Service Now, Amazon Connect, and enterprise data platforms.
• Knowledge of security, identity management, and protective monitoring in integration contexts aligned with GDS security requirements.
• Ability to produce technical documentation and present integration concepts to technical and non-technical audiences.
• Experience with Agile and Waterfall delivery methodologies, with a focus on iterative delivery and continuous improvement aligned to GDS frameworks.

• Experience with SOC/SIEM integration and incident management processes.
• Familiarity with cloud platforms (AWS, Azure) and hybrid integration scenarios.
• TOGAF or similar architecture certification.
• Experience supporting GDS service assessments and maintaining compliance evidence.

• A collaborative approach, working openly with colleagues, partners, and clients.
• Clear and confident communication, adapting your style for technical and non-technical audiences.
• A commitment to continuous improvement and learning.
• Strong problem-solving skills with the ability to navigate complexity and ambiguity.
• Integrity and accountability in your decision-making and delivery.
• A customer-focused mindset, ensuring solutions meet user needs and deliver positive outcomes.
• The ability to build trusted relationships and influence stakeholders at all levels.

• Customer First, Always:
  Your integration solutions directly improve service reliability, security, and user experience for our clients and their customers.
• Fearless Innovation:
  You introduce modern integration approaches, adopt new technologies, and drive continuous…