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Senior ITSM Tooling Consultant; ServiceNow, Halo

Job in City Of London, Central London, Greater London, England, UK
Listing for: Exalto Consulting
Full Time position
Listed on 2026-02-08
Job specializations:
  • IT/Tech
    IT Consultant, IT Support, Systems Analyst, Cloud Computing
Salary/Wage Range or Industry Benchmark: 50000 - 80000 GBP Yearly GBP 50000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
Location: City Of London

Overview

Senior ITSM Tooling Consultant (Service Now, Halo or similar experience)

Remote with occasional travel to London and client sites

Salary: circa £50,000-£80,000 + bonus + benefits

We re looking for an ITSM (Ideally Service Now or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence.

This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.

The Role

You ll take ownership of complex ITSM work streams while collaborating as part of a wider consulting team.

Responsibilities include:

  • Designing, configuring and supporting ITSM / ESM solutions
  • Delivering end-to-end ITSM platform implementations
  • Integrating ITSM software (Service Now / Halo) with external systems via APIs
  • Supporting discovery, automation and service optimisation initiatives
  • Translating client requirements into robust technical solutions
  • Contributing to agile delivery (epics, user stories, sprint support)
Skills and experience
  • Strong hands-on experience with Service Now, Halo or similar
  • Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum)
  • Experience integrating platforms using REST / SOAP APIs
  • Knowledge of infrastructure and application discovery tools
  • Strong analytical, problem-solving and technical design skills
  • Experience working in agile delivery environments
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Position Requirements
10+ Years work experience
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